Evolve IP

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Improve Response to Your Post Call Surveys - 8 Tips Improve Response to Your Post Call Surveys - 8 Tips

Part of your businesses success relies on understanding what your customers and clients think of you and your services. Post call surveys ...

Blog Article
Blog Article
1 jplist-folder-All-Posts-292 jplist-folder-Blog-293 Blog jplist-topic-Ccaas jplist-topic-contact-center 0 287595 287595 Part of your businesses success relies on understanding what your customers and clients think of you and your services. Post call surveys also help gauge of customer service agents effectiveness. These 8 tips can help drive responses to your post call surveys.

Improve Response to Your Post Call Surveys - 8 Tips

Blog Article

Part of your businesses success relies on understanding what your customers and clients think of you and your services. Post call surveys also help ...

Contact Center Testimonial Contact Center Testimonial

Download our latest contact center testimonial and let your prospects hear from the customers themselves!

Success Story
Success Story
2 jplist-folder-All-Posts-292 Success-Story-Success-Story jplist-topic-Call-Center jplist-topic-Cc jplist-topic-Ccaas jplist-topic-contact-center jplist-topic-Ecs 0 287564 287564 Download our latest contact center testimonial and let your prospects hear from the customers themselves!

Contact Center Testimonial

Success Story

Download our latest contact center testimonial and let your prospects hear from the customers themselves!

2019 Cloud Adoption Survey Infographic 2019 Cloud Adoption Survey Infographic

Check out some key stats from our 2019 Cloud Adoption Survey results!

Tips and Hints
Tips and Hints
3 jplist-folder-All-Posts-292 Tips-and-Hints-Tips-and-Hints jplist-topic-Cloud-Adoption jplist-topic-cloud-communications jplist-topic-cloud-computing jplist-topic-Evolve-Ip jplist-topic-Survey 0 287533 287533 Check out some key stats from our 2019 Cloud Adoption Survey results!

2019 Cloud Adoption Survey Infographic

Tips and Hints

Check out some key stats from our 2019 Cloud Adoption Survey results!

WFM Infographic WFM Infographic

Everything you need to know about needs, trends and solutions around workforce management.

Tips & Hints
Tips & Hints
4 jplist-folder-All-Posts-292 Tips---Hints-Tips---Hints jplist-topic-Call-Center jplist-topic-Ccaas jplist-topic-contact-center jplist-topic-Performance-Management jplist-topic-wfm jplist-topic-Workforce-Management 0 287501 287501 Everything you need to know about needs, trends and solutions around workforce management.

WFM Infographic

Tips & Hints

Everything you need to know about needs, trends and solutions around workforce management.

Supporting a BYOD Workplace from the Cloud - You.. → Supporting a BYOD Workplace from the Cloud - You Can Do It

A major concern around implementing a BYOD program revolves around security - data loss, theft, and virus issues. Yet supporting a BYOD ...

Blog Article
Blog Article
5 jplist-folder-All-Posts-292 jplist-folder-Blog-293 Blog jplist-topic-byod jplist-topic-Daas jplist-topic-Desktop jplist-topic-Desktop-As-A-Service jplist-topic-Gartner jplist-topic-MDM jplist-topic-mobility jplist-topic-RMM 0 287460 287460 A major concern around implementing a BYOD program revolves around security - data loss, theft, and virus issues. Yet supporting a BYOD workplace from the cloud is not only doable but a choice can enhance mobility and ensure security as well.

Supporting a BYOD Workplace from the Cloud - You Can Do It

Blog Article

A major concern around implementing a BYOD program revolves around security - data loss, theft, and virus issues. Yet supporting a BYOD workplace ...

Evolve IP Unified Communications Evolve IP Unified Communications

This video provides an overview of Evolve IP's Unified Communications & Business Collaboration solution.

Video
Video
6 jplist-folder-All-Posts-292 Video-Video jplist-topic-cloud-communications jplist-topic-collaboration jplist-topic-uc jplist-topic-Ucaas jplist-topic-unified-communications jplist-topic-video 0 287419 287419 This video provides an overview of Evolve IP's Unified Communications & Business Collaboration solution.

Evolve IP Unified Communications

Video

This video provides an overview of Evolve IP's Unified Communications & Business Collaboration solution.

7 Causes of Call Center Attrition 7 Causes of Call Center Attrition

Call Center attrition remains a top challenge for contact center leadership. Read this blog to help you better understand why.

Blog Article
Blog Article
7 jplist-folder-All-Posts-292 jplist-folder-Blog-293 Blog jplist-topic-Call-Center jplist-topic-Cc jplist-topic-Ccaas jplist-topic-contact-center jplist-topic-Ecs jplist-topic-Evolve-Contact-Suite 0 287398 287398 Call Center attrition remains a top challenge for contact center leadership. Read this blog to help you better understand why.

7 Causes of Call Center Attrition

Blog Article

Call Center attrition remains a top challenge for contact center leadership. Read this blog to help you better understand why.

Clearlogin Data Shet Clearlogin Data Shet

Clearlogin is Evolve IP's cloud-based Identity Management platform designed to unify all business applications into one centralized ...

Data Sheet
Data Sheet
8 jplist-folder-All-Posts-292 Data-Sheet-Data-Sheet jplist-topic-Access-Management jplist-topic-Clearlogin jplist-topic-Evolve-Ip jplist-topic-Identity-Management jplist-topic-Multi-factor-Authentication jplist-topic-security jplist-topic-Single-Sign-On 0 287377 287377

Clearlogin Data Shet

Data Sheet

Clearlogin is Evolve IP's cloud-based Identity Management platform designed to unify all business applications into one centralized dashboard, ...

2019 Cloud Adoption Survey 2019 Cloud Adoption Survey

This blind, web-based survey was conducted by Evolve IP in nearly 2019, featuring 890 respondents in North America. 74.5% of the ...

Research Report
Research Report
9 jplist-folder-All-Posts-292 Research-Report-Research-Report jplist-topic-Cloud-Adoption-Survey jplist-topic-cloud-communications jplist-topic-cloud-computing jplist-topic-Evolve-Ip jplist-topic-Survey 0 285295 285295 This blind, web-based survey was conducted by Evolve IP in nearly 2019, featuring 890 respondents in North America. 74.5% of the respondents came from companies with between 50 and 5,000 employees, 10% were businesses with 11-49 associates, 11% were enterprise with 5,000+ associates and 4.5% were small businesses with 10 employees or less.

2019 Cloud Adoption Survey

Research Report

This blind, web-based survey was conducted by Evolve IP in nearly 2019, featuring 890 respondents in North America. 74.5% of the respondents came ...

Introducing Evolve IP Clearlogin Introducing Evolve IP Clearlogin

Clearlogin makes secure access to the cloud easy for users, IT administrators, and developers!

Video
Video
10 jplist-folder-All-Posts-292 Video-Video jplist-topic-Access-Management jplist-topic-Clearlogin jplist-topic-cloud-computing jplist-topic-Evolve-Ip jplist-topic-IAM jplist-topic-Identity-Management jplist-topic-Multi-factor-Authentication jplist-topic-Single-Sign-On 0 283890 283890 Clearlogin makes secure access to the cloud easy for users, IT administrators, and developers!

Introducing Evolve IP Clearlogin

Video

Clearlogin makes secure access to the cloud easy for users, IT administrators, and developers!

Evolve IP Nears Completion of Cisco BroadCloud.. → Evolve IP Nears Completion of Cisco BroadCloud Calling.. →

Evolve IP is proud to announce that it will be one of the earliest partners to be certified to deliver BroadCloud Calling under the Cisco ...

Press Release
Press Release
11 jplist-folder-All-Posts-292 Press-Release-Press-Release jplist-topic-cisco jplist-topic-Evolve-Ip jplist-topic-Ip-Phone-Systems jplist-topic-ip-phones jplist-topic-MPP jplist-topic-uc jplist-topic-Ucaas jplist-topic-unified-communications jplist-topic-WebEx jplist-topic-WebEx-Teams 0 283868 283868 Evolve IP is proud to announce that it will be one of the earliest partners to be certified to deliver BroadCloud Calling under the Cisco Collaboration Flex program. Evolve IP will also be able to Cisco Webex Calling and Meeting solutions and Cisco Open SIP MPP Phones planned for Q2 2019.

Evolve IP Nears Completion of Cisco BroadCloud Calling.. →

Press Release

Evolve IP is proud to announce that it will be one of the earliest partners to be certified to deliver BroadCloud Calling under the Cisco ...

Evolve IP Acquires Jog.ai; Leading Speech Analytics.. → Evolve IP Acquires Jog.ai; Leading Speech Analytics and.. →

Jog.ai ensures users can remember, retrieve and record everything that happens on a phone call. Jog.ai's proprietary framework leverages ...

Press Release
Press Release
12 jplist-folder-All-Posts-292 Press-Release-Press-Release jplist-topic-acquisition jplist-topic-Ai jplist-topic-Ccaas jplist-topic-contact-center jplist-topic-Evolve-Ip jplist-topic-Jog-ai jplist-topic-Mergers jplist-topic-transcription jplist-topic-Ucaas jplist-topic-Unified-Communiction 0 283355 283355 Jog.ai ensures users can remember, retrieve and record everything that happens on a phone call. Jog.ai's proprietary framework leverages Artificial Intelligence (AI) for advanced speech analytics. The application will be integrated into Evolve IP's market-leading Unified Communications (UCaaS) and Contact Center (CCaaS) Cloud Services.

Evolve IP Acquires Jog.ai; Leading Speech Analytics and.. →

Press Release

Jog.ai ensures users can remember, retrieve and record everything that happens on a phone call. Jog.ai's proprietary framework leverages Artificial ...

Managing Contact Center Compliance in the Cloud Managing Contact Center Compliance in the Cloud

Read this blog for a quick rundown of many of the regulations contact centers can fall under.

Blog Article
Blog Article
13 jplist-folder-All-Posts-292 jplist-folder-Blog-293 Blog jplist-topic-Cc jplist-topic-Ccaas jplist-topic-cloud-communications jplist-topic-contact-center jplist-topic-GDPR jplist-topic-hipaa jplist-topic-MiFID-II jplist-topic-PCI 0 282212 282212 Read this blog for a quick rundown of many of the regulations contact centers can fall under.

Managing Contact Center Compliance in the Cloud

Blog Article

Read this blog for a quick rundown of many of the regulations contact centers can fall under.

OneCloud Veterinary OneCloud Veterinary

Evolve IP OneCloud is the ideal cloud solution for multi-clinic veterinary practices, hospital networks, and service providers.

White Paper
White Paper
14 jplist-folder-All-Posts-292 White-Paper-White-Paper jplist-topic-cloud-communications jplist-topic-cloud-computing jplist-topic-compliance jplist-topic-Evolve-Ip jplist-topic-hipaa jplist-topic-HITRUST jplist-topic-OneCloud jplist-topic-Vetanium jplist-topic-Veterinary 0 282078 282078 Evolve IP OneCloud is the ideal cloud solution for multi-clinic veterinary practices, hospital networks, and service providers.

OneCloud Veterinary

White Paper

Evolve IP OneCloud is the ideal cloud solution for multi-clinic veterinary practices, hospital networks, and service providers.

Managed Office 365 Managed Office 365

This data sheet explains how Managed Office 365 provides anywhere access to familiar Office tools, enterprise-grade email, web ...

Data Sheet
Data Sheet
15 jplist-folder-All-Posts-292 Data-Sheet-Data-Sheet jplist-topic-Evolve-Ip jplist-topic-Managed-Office-365 jplist-topic-microsoft jplist-topic-O365 jplist-topic-office-365 0 282057 282057 This data sheet explains how Managed Office 365 provides anywhere access to familiar Office tools, enterprise-grade email, web conferencing, document management, business process workflows and US-based Support.

Managed Office 365

Data Sheet

This data sheet explains how Managed Office 365 provides anywhere access to familiar Office tools, enterprise-grade email, web conferencing, document ...

Serious Considerations for Replacing Your Company's.. → Serious Considerations for Replacing Your Company's Phone.. →

This cloud brief includes some of the major considerations smart IT leaders and executives must consider when replacing an outdated or ...

White Paper
White Paper
16 jplist-folder-All-Posts-292 White-Paper-White-Paper jplist-topic-cloud-communications jplist-topic-Evolve-Ip jplist-topic-Gartner jplist-topic-IP-Phone-System jplist-topic-uc jplist-topic-Ucaas jplist-topic-unified-communications 0 282025 282025 This cloud brief includes some of the major considerations smart IT leaders and executives must consider when replacing an outdated or under-performing phone system.

Serious Considerations for Replacing Your Company's Phone.. →

White Paper

This cloud brief includes some of the major considerations smart IT leaders and executives must consider when replacing an outdated or ...

OneCloud for Credit Unions OneCloud for Credit Unions

Learn how Evolve IP's OneCloud for Credit Unions provides the most powerful and scalable communications and computing environment in the ...

White Paper
White Paper
17 jplist-folder-All-Posts-292 White-Paper-White-Paper jplist-topic-cloud-communications jplist-topic-cloud-computing jplist-topic-compliance jplist-topic-Credit-Unions jplist-topic-Daas jplist-topic-Evolve-Ip jplist-topic-Financial jplist-topic-HIPPA jplist-topic-HITRUST jplist-topic-OneCloud jplist-topic-PCI jplist-topic-Ucaas 0 281994 281994 Learn how Evolve IP's OneCloud for Credit Unions provides the most powerful and scalable communications and computing environment in the industry.

OneCloud for Credit Unions

White Paper

Learn how Evolve IP's OneCloud for Credit Unions provides the most powerful and scalable communications and computing environment in the industry.

CCI Health & Wellness Services Case Study Video CCI Health & Wellness Services Case Study Video

Find out how CCI Health & Wellness Services delivers rapid, reliable Healthcare through Evolve IP's cloud-based solution

Video
Video
18 jplist-folder-All-Posts-292 Video-Video jplist-topic-Case-Study jplist-topic-Ccaas jplist-topic-CCI-Health---Wellness jplist-topic-Cloud-Connect jplist-topic-compliance jplist-topic-contact-center jplist-topic-Evolve-Ip jplist-topic-healthcare jplist-topic-hipaa 0 281962 281962 Find out how CCI Health & Wellness Services delivers rapid, reliable Healthcare through Evolve IP's cloud-based solution

CCI Health & Wellness Services Case Study Video

Video

Find out how CCI Health & Wellness Services delivers rapid, reliable Healthcare through Evolve IP's cloud-based solution

The Three Challenges of Healthcare Data Security The Three Challenges of Healthcare Data Security

This white paper outlines the state of security practices in healthcare organizations, common healthcare security setbacks, and potential ...

White Paper
White Paper
19 jplist-folder-All-Posts-292 White-Paper-White-Paper jplist-topic-compliance jplist-topic-Compliance-Cloud jplist-topic-healthcare jplist-topic-hipaa jplist-topic-HITRUST jplist-topic-PHI jplist-topic-security 0 281900 281900 This white paper outlines the state of security practices in healthcare organizations, common healthcare security setbacks, and potential long-term solutions for protecting PHI via HITRUST.

The Three Challenges of Healthcare Data Security

White Paper

This white paper outlines the state of security practices in healthcare organizations, common healthcare security setbacks, and potential long-term ...

8 Security and Productivity Benefits of.. → 8 Security and Productivity Benefits of Business-grade File.. →

This cloud brief explores how business owners can arm employees with productivity-enhancing file sync technology while simultaneously ...

White Paper
White Paper
20 jplist-folder-All-Posts-292 White-Paper-White-Paper jplist-topic-byod jplist-topic-Evolve-SYNC jplist-topic-File-Share jplist-topic-File-Sync jplist-topic-Improved-Productivity jplist-topic-security jplist-topic-Sync 0 281868 281868 This cloud brief explores how business owners can arm employees with productivity-enhancing file sync technology while simultaneously safeguarding information.

8 Security and Productivity Benefits of Business-grade File.. →

White Paper

This cloud brief explores how business owners can arm employees with productivity-enhancing file sync technology while simultaneously safeguarding ...

Halfpenny Technologies Case Study Video Halfpenny Technologies Case Study Video

Watch this case study video to learn how Halfpenny Technologies leverages Evolve IP's HIPAA-compliant cloud and Nimble Storage for security ...

Video
Video
21 jplist-folder-All-Posts-292 Video-Video jplist-topic-Case-Study jplist-topic-cloud jplist-topic-Cloud-Backup jplist-topic-compliance jplist-topic-disaster-recovery jplist-topic-DRaaS jplist-topic-Evolve-Ip jplist-topic-Halfpenny-Technologies jplist-topic-hipaa jplist-topic-Iaas jplist-topic-infrastructure 0 281837 281837 Watch this case study video to learn how Halfpenny Technologies leverages Evolve IP's HIPAA-compliant cloud and Nimble Storage for security and growth.

Halfpenny Technologies Case Study Video

Video

Watch this case study video to learn how Halfpenny Technologies leverages Evolve IP's HIPAA-compliant cloud and Nimble Storage for security and ...

Halfpenny Technologies Case Study Halfpenny Technologies Case Study

This case study explains how Evolve IP partners with Halfpenny technologies to provide critical hosting infrastructure to support their ...

Case Study
Case Study
22 jplist-folder-All-Posts-292 Case-Study-Case-Study jplist-topic-Case-Study jplist-topic-cloud jplist-topic-Cloud-Backup jplist-topic-compliance jplist-topic-disaster-recovery jplist-topic-DRaaS jplist-topic-Evolve-Ip jplist-topic-Halfpenny-Technologies jplist-topic-hipaa jplist-topic-Iaas jplist-topic-infrastructure 0 281806 281806 This case study explains how Evolve IP partners with Halfpenny technologies to provide critical hosting infrastructure to support their clinical data exchange business.

Halfpenny Technologies Case Study

Case Study

This case study explains how Evolve IP partners with Halfpenny technologies to provide critical hosting infrastructure to support their clinical data ...

Philadelphia-Israel Chamber of Commerce Honors.. → Philadelphia-Israel Chamber of Commerce Honors Evolve IP of.. →

Cloud Computing Leader Captures 2019 Technology and Innovation Award!

Press Release
Press Release
23 jplist-folder-All-Posts-292 Press-Release-Press-Release jplist-topic-Awards jplist-topic-cloud-communications jplist-topic-cloud-computing jplist-topic-Evolve-Ip jplist-topic-Innovation jplist-topic-Philadelphia jplist-topic-PICC jplist-topic-Recognition jplist-topic-technology 0 280860 280860 Cloud Computing Leader Captures 2019 Technology and Innovation Award!

Philadelphia-Israel Chamber of Commerce Honors Evolve IP of.. →

Press Release

Cloud Computing Leader Captures 2019 Technology and Innovation Award!

Gary Coben, Senior Vice President of Channel.. → Gary Coben, Senior Vice President of Channel Services at.. →

Evolve IP is proud to announce that for the 4th consecutive year Gary Coben has been named a CRN Channel Chief.

Press Release
Press Release
24 jplist-folder-All-Posts-292 Press-Release-Press-Release jplist-topic-Awards jplist-topic-channel jplist-topic-Channel-Chief jplist-topic-CRN jplist-topic-Evolve-Channel jplist-topic-Evolve-Ip jplist-topic-Gary-Coben jplist-topic-Recognition 0 279766 279766 Evolve IP is proud to announce that for the 4th consecutive year Gary Coben has been named a CRN Channel Chief. 

Gary Coben, Senior Vice President of Channel Services at.. →

Press Release

Evolve IP is proud to announce that for the 4th consecutive year Gary Coben has been named a CRN Channel Chief.

Make 2019 the Year of the Unicorn with Evolve IP Make 2019 the Year of the Unicorn with Evolve IP

2019 is the Year of the Unicorn for Evolve IP! Watch this video to find out our exclusive 2019 Q1 SPIFF/Incentive Program!

Video
Video
25 jplist-folder-All-Posts-292 Video-Video jplist-topic-cloud-communications jplist-topic-cloud-computing jplist-topic-Evolve-Ip jplist-topic-incentive jplist-topic-spiff 0 279201 279201 2019 is the Year of the Unicorn for Evolve IP! Watch this video to find out our exclusive 2019 Q1 SPIFF/Incentive Program!

Make 2019 the Year of the Unicorn with Evolve IP

Video

2019 is the Year of the Unicorn for Evolve IP! Watch this video to find out our exclusive 2019 Q1 SPIFF/Incentive Program!

USDP Case Study Video USDP Case Study Video

Find out how Evolve IP was able to update USDP's technology platform to effectively scale and improve patient experience and increase ...

Video
Video
26 jplist-folder-All-Posts-292 Video-Video jplist-topic-Case-Study jplist-topic-cloud-communications jplist-topic-cloud-computing jplist-topic-Daas jplist-topic-Desktop-As-A-Service jplist-topic-Evolve-Ip jplist-topic-ITaaS jplist-topic-office-365 jplist-topic-uc jplist-topic-Ucaas jplist-topic-unified-communications 0 279112 279112 Find out how Evolve IP was able to update USDP's technology platform to effectively scale and improve patient experience and increase growth and profitability.

USDP Case Study Video

Video

Find out how Evolve IP was able to update USDP's technology platform to effectively scale and improve patient experience and increase growth and ...

USDP Case Study USDP Case Study

U.S. Dermatology Partners (USDP) reduces practice integration from months to weeks and estimates savings of $6.45 Million over 5 years with ...

Case Study
Case Study
27 jplist-folder-All-Posts-292 jplist-folder-All-Posts-292 Case-Study-Case-Study jplist-topic-Case-Study jplist-topic-cloud-communications jplist-topic-cloud-computing jplist-topic-Daas jplist-topic-Desktop jplist-topic-Desktop-As-A-Service jplist-topic-Evolve-Ip jplist-topic-IT-As-A-Service jplist-topic-ITaaS jplist-topic-O365 jplist-topic-office-365 jplist-topic-uc jplist-topic-Ucaas jplist-topic-unified-communications 0 279078 279078 U.S. Dermatology Partners (USDP) reduces practice integration from months to weeks and estimates savings of $6.45 Million over 5 years with Evolve IP!

USDP Case Study

Case Study

U.S. Dermatology Partners (USDP) reduces practice integration from months to weeks and estimates savings of $6.45 Million over 5 years with Evolve IP!

Ground Your Workspace Strategy in Cloud-Based.. → Ground Your Workspace Strategy in Cloud-Based Virtual.. →

This Cloud Brief explores the reasons for changing traditional desktop computing strategies, why cloud-hosted virtual desktops and ...

White Paper
White Paper
28 jplist-folder-All-Posts-292 White-Paper-White-Paper jplist-topic-cloud-computing jplist-topic-Daas jplist-topic-Desktop jplist-topic-Desktop-As-A-Service jplist-topic-Evolve-Ip jplist-topic-virtual-desktop jplist-topic-Virtualization 0 279063 279063 This Cloud Brief explores the reasons for changing traditional desktop computing strategies, why cloud-hosted virtual desktops and applications are a compelling solution for many businesses and the important questions to ask to aid you with your decisions. 

Ground Your Workspace Strategy in Cloud-Based Virtual.. →

White Paper

This Cloud Brief explores the reasons for changing traditional desktop computing strategies, why cloud-hosted virtual desktops and applications are a ...

The New Workplace Reality The New Workplace Reality

About 25% of employees work from home most of the time. This e-book discusses the new workplace reality on mobility, BYOD, millennials and ...

eBook
eBook
29 jplist-folder-All-Posts-292 eBook-eBook jplist-topic-byod jplist-topic-collaboration jplist-topic-Communication jplist-topic-E-Book jplist-topic-Evolve-Ip jplist-topic-mobility jplist-topic-uc jplist-topic-Ucaas jplist-topic-unified-communications 0 278171 278171

The New Workplace Reality

eBook

About 25% of employees work from home most of the time. This e-book discusses the new workplace reality on mobility, BYOD, millennials and beyond. ...

Evolve IP Awarded with M&A Deal of the Year at the.. → Evolve IP Awarded with M&A Deal of the Year at the ICT.. →

BPL Business Media recognizes Evolve IP's acquisition of theVoiceFactory and accelerated global growth of combined firm.

Press Release
Press Release
30 jplist-folder-All-Posts-292 Press-Release-Press-Release jplist-topic-Awards jplist-topic-Evolve-Ip jplist-topic-M-A jplist-topic-Mergers-And-Acquisitions jplist-topic-Recognitions jplist-topic-Thevoicefactory jplist-topic-TVF 0 278140 278140 BPL Business Media recognizes Evolve IP's acquisition of theVoiceFactory and accelerated global growth of combined firm.

Evolve IP Awarded with M&A Deal of the Year at the ICT.. →

Press Release

BPL Business Media recognizes Evolve IP's acquisition of theVoiceFactory and accelerated global growth of combined firm.

A New Era for Mobile Productivity A New Era for Mobile Productivity

The latest communication and collaboration tools are enabling the mobile workforce to perform more efficiently. This infographic provides ...

Data Sheet
Data Sheet
31 jplist-folder-All-Posts-292 Data-Sheet-Data-Sheet jplist-topic-cloud-communications jplist-topic-collaboration jplist-topic-mobile jplist-topic-Mobile-Workforce jplist-topic-uc jplist-topic-Ucaas jplist-topic-unified-communications jplist-topic-WFH jplist-topic-Work-From-Anywhere jplist-topic-Work-From-Home 0 277779 277779 The latest communication and collaboration tools are enabling the mobile workforce to perform more efficiently. This infographic provides insights on the trends, needs and challenges faced by today's mobile workforce. Also it discusses the mobile capabilities that businesses of all sizes need to empower their mobile workforce to work the way they want, from anywhere, on any network and any device.

A New Era for Mobile Productivity

Data Sheet

The latest communication and collaboration tools are enabling the mobile workforce to perform more efficiently. This infographic provides insights on ...

Evolve IP Channel Advisor Territory Map Evolve IP Channel Advisor Territory Map

Use this territory map to find out which Channel Advisor is covering your region. Please don't hesitate to reach out!

User Guide
User Guide
32 jplist-folder-All-Posts-292 User-Guide-User-Guide jplist-topic-channel jplist-topic-Channel-Advisors jplist-topic-cloud-communications jplist-topic-cloud-computing jplist-topic-Evolve-Ip jplist-topic-Team 0 277748 277748 Use this territory map to find out which Channel Advisor is covering your region. Please don't hesitate to reach out!

Evolve IP Channel Advisor Territory Map

User Guide

Use this territory map to find out which Channel Advisor is covering your region. Please don't hesitate to reach out!

Cloud Computing 101 Cloud Computing 101

Cloud Computing 101 is for existing partners that want to start talking about Cloud Computing but just aren't sure where to begin. This ...

Video
Video
33 jplist-folder-All-Posts-292 Video-Video jplist-topic-cloud-computing jplist-topic-Daas jplist-topic-Desktop-As-A-Service jplist-topic-disaster-recovery jplist-topic-DRaaS jplist-topic-Evolve-Ip jplist-topic-Iaas jplist-topic-infrastructure jplist-topic-training jplist-topic-video jplist-topic-webinar 0 277110 277110 Cloud Computing 101 is for existing partners that want to start talking about Cloud Computing but just aren't sure where to begin. This session will cover the basics of Cloud Computing and Virtualization as well as the primary drivers that are causing many customers to move their IT to the cloud. Watch this webinar now!

Cloud Computing 101

Video

Cloud Computing 101 is for existing partners that want to start talking about Cloud Computing but just aren't sure where to begin. This session will ...

Checklist for an Omnichannel Contact Center Checklist for an Omnichannel Contact Center

Read this checklist to find out the key elements to achieving your omnichannel strategy.

Blog Article
Blog Article
34 jplist-folder-All-Posts-292 jplist-folder-Blog-293 Blog jplist-topic-Cc jplist-topic-Ccaas jplist-topic-contact-center jplist-topic-Ecs jplist-topic-Evolve-Contact-Suite jplist-topic-Evolve-Ip jplist-topic-Omnichannel 0 276284 276284 Read this checklist to find out the key elements to achieving your omnichannel strategy.

Checklist for an Omnichannel Contact Center

Blog Article

Read this checklist to find out the key elements to achieving your omnichannel strategy.

Top Benefits of a Digital Workplace Strategy Top Benefits of a Digital Workplace Strategy

In real estate, we hear about it being a "buyer's" or "seller's" market. Well, right now in employment, it is more of an "employee's" ...

Blog Article
Blog Article
35 jplist-folder-All-Posts-292 jplist-folder-Blog-293 Blog jplist-topic-cloud-communications jplist-topic-cloud-computing jplist-topic-Digital-Workplace jplist-topic-Evolve-Ip jplist-topic-Virtualization 0 276263 276263 In real estate, we hear about it being a "buyer's" or "seller's" market. Well, right now in employment, it is more of an "employee's" market. Unemployment is low. There are skills shortages in many industries and the next generation entering the workforce expects to be engaged and appreciated at higher levels than ever before. Find out how developing a digital workplace strategy will bring benefits in this environment.

Top Benefits of a Digital Workplace Strategy

Blog Article

In real estate, we hear about it being a "buyer's" or "seller's" market. Well, right now in employment, it is more of an "employee's" market. ...

Survey: Contact Centers Rapidly Abandoning.. → Survey: Contact Centers Rapidly Abandoning On-Premises.. →

Nine in ten on-premises respondents plan to evaluate or move the Cloud; Three in ten Contact Centers have already transitioned to the ...

Press Release
Press Release
36 jplist-folder-All-Posts-292 Press-Release-Press-Release jplist-topic-Cc jplist-topic-Ccaas jplist-topic-cloud-communications jplist-topic-contact-center jplist-topic-Evolve-Ip jplist-topic-Report jplist-topic-Survey 0 276232 276232 Nine in ten on-premises respondents plan to evaluate or move the Cloud; Three in ten Contact Centers have already transitioned to the Cloud. Find out key insights from our annual North American Contact Center Survey here!

Survey: Contact Centers Rapidly Abandoning On-Premises.. →

Press Release

Nine in ten on-premises respondents plan to evaluate or move the Cloud; Three in ten Contact Centers have already transitioned to the Cloud. Find out ...

Evolve IP 2019 Partner Playbook Evolve IP 2019 Partner Playbook

We developed this book to be a resource for our partners to help them develop and secure cloud-based revenue streams. The playbook is ...

Brochure
Brochure
37 jplist-folder-All-Posts-292 jplist-folder-All-Posts-292 Brochure-Brochure jplist-topic-Ccaas jplist-topic-cloud-communications jplist-topic-cloud-computing jplist-topic-Daas jplist-topic-DRaaS jplist-topic-Iaas jplist-topic-Playbook jplist-topic-Ucaas 0 276202 276202

Evolve IP 2019 Partner Playbook

Brochure

We developed this book to be a resource for our partners to help them develop and secure cloud-based revenue streams. The playbook is organized by ...

Omnichannel and Customer Experience Investment Omnichannel and Customer Experience Investment

Find out why a successful Omnichannel takes the time, effort, and money to create an unbelievable customer experience.

Blog Article
Blog Article
38 jplist-folder-All-Posts-292 jplist-folder-Blog-293 Blog jplist-topic-Ccaas jplist-topic-contact-center jplist-topic-Customer-Experience jplist-topic-Customer-Satisfaction jplist-topic-Evolve-Ip 0 271887 271887 Find out why a successful Omnichannel takes the time, effort, and money to create an unbelievable customer experience.

Omnichannel and Customer Experience Investment

Blog Article

Find out why a successful Omnichannel takes the time, effort, and money to create an unbelievable customer experience.

Omnichannel vs. Multichannel Omnichannel vs. Multichannel

Find out the major differences between Omnichannel and Multichannel and how to transition to Omnichannel.

Blog Article
Blog Article
39 jplist-folder-All-Posts-292 jplist-folder-Blog-293 Blog jplist-topic-Ccaas jplist-topic-contact-center jplist-topic-Ecs jplist-topic-Evolve-Ip jplist-topic-Multichannel jplist-topic-Omnichannel 0 271866 271866 Find out the major differences between Omnichannel and Multichannel and how to transition to Omnichannel.

Omnichannel vs. Multichannel

Blog Article

Find out the major differences between Omnichannel and Multichannel and how to transition to Omnichannel.

Politics & Governance of Omnichannel Politics & Governance of Omnichannel

Pulling together the politics of omnichannel. Who actually owns the space?

Blog Article
Blog Article
40 jplist-folder-All-Posts-292 jplist-folder-Blog-293 Blog jplist-topic-Ccaas jplist-topic-contact-center jplist-topic-Evolve-Ip jplist-topic-Omnichannel 0 271855 271855 Pulling together the politics of omnichannel. Who actually owns the space?

Politics & Governance of Omnichannel

Blog Article

Pulling together the politics of omnichannel. Who actually owns the space?

Why Callback? Why Callback?

Find out how Callback improves caller satisfaction in your Contact Center.

Blog Article
Blog Article
41 jplist-folder-All-Posts-292 jplist-folder-Blog-293 Blog jplist-topic-Cc jplist-topic-Ccaas jplist-topic-contact-center jplist-topic-Omnichannel jplist-topic-Queue-Callback 0 271834 271834 Find out how Callback improves caller satisfaction in your Contact Center.

Why Callback?

Blog Article

Find out how Callback improves caller satisfaction in your Contact Center.

Cloud as a Strategy Cloud as a Strategy

Gary Coben, Evolve IP's Senior Vice President of Channel Services, explains how pros can help customers take a strategic route to the cloud ...

Article
Article
42 jplist-folder-All-Posts-292 Article-Article jplist-topic-Channel-Pro-Network jplist-topic-Cloud-As-A-Strategy jplist-topic-cloud-communications jplist-topic-cloud-computing jplist-topic-Evolve-Ip jplist-topic-Gary-Coben jplist-topic-OneCloud 0 270778 270778 Gary Coben, Evolve IP's Senior Vice President of Channel Services, explains how pros can help customers take a strategic route to the cloud by starting with an honest assessment of their current situation.

Cloud as a Strategy

Article

Gary Coben, Evolve IP's Senior Vice President of Channel Services, explains how pros can help customers take a strategic route to the cloud by ...

Evolve IP Recognized on CRN Next-Gen 250 List Evolve IP Recognized on CRN Next-Gen 250 List

Evolve IP is proud to announce that it has been named to the Next-Gen 250 list by CRN.

Press Release
Press Release
43 jplist-folder-All-Posts-292 Press-Release-Press-Release jplist-topic-Awards-And-Recognitions jplist-topic-channel jplist-topic-cloud-communications jplist-topic-cloud-computing jplist-topic-CRN jplist-topic-Evolve-Ip jplist-topic-it 0 270690 270690 Evolve IP is proud to announce that it has been named to the Next-Gen 250 list by CRN.

Evolve IP Recognized on CRN Next-Gen 250 List

Press Release

Evolve IP is proud to announce that it has been named to the Next-Gen 250 list by CRN.

2018 Contact Center Survey Highlights Infographic 2018 Contact Center Survey Highlights Infographic

Find out why 9 in 10 contact center professional plan to evaluate a cloud contact center in the future.

Sell Sheets
Sell Sheets
44 jplist-folder-All-Posts-292 Sell-Sheets-Sell-Sheets jplist-topic-Cc jplist-topic-Ccaas jplist-topic-contact-center jplist-topic-Evolve-Ip jplist-topic-Survey 0 269419 269419 Find out why 9 in 10 contact center professional plan to evaluate a cloud contact center in the future. 

2018 Contact Center Survey Highlights Infographic

Sell Sheets

Find out why 9 in 10 contact center professional plan to evaluate a cloud contact center in the future.

2018 Contact Center Trends and Market Landscape.. → 2018 Contact Center Trends and Market Landscape Survey.. →

Whether you are a new business trying to understand the contact center market, a medium sized business looking for the right technology to ...

Research Report
Research Report
45 jplist-folder-All-Posts-292 Research-Report-Research-Report jplist-topic-Ccaas jplist-topic-contact-center jplist-topic-Evolve-Ip jplist-topic-Survey jplist-topic-Trends 0 269380 269380 Whether you are a new business trying to understand the contact center market, a medium sized business looking for the right technology to enhance your contact center operations, or a large enterprise needing visibility and control over multiple contact center sites and systems; Evolve IP's 2018 Contact Center Trends and Market Landscape Survey will help you understand the focus of the overall contact center market and the technologies that most businesses are focusing on.

2018 Contact Center Trends and Market Landscape Survey.. →

Research Report

Whether you are a new business trying to understand the contact center market, a medium sized business looking for the right technology to enhance ...

2018 Contact Center Center Trends and Market Survey.. → 2018 Contact Center Center Trends and Market Survey Video

Every year Evolve IP conducts a survey of over 163+ contact center professionals to gain insights into top trends and market landscape. ...

Video
Video
46 jplist-folder-All-Posts-292 Video-Video jplist-topic-Ccaas jplist-topic-contact-center jplist-topic-Evolve-Ip jplist-topic-Market-Landscape jplist-topic-Survey jplist-topic-Trends 0 269329 269329 Every year Evolve IP conducts a survey of over 163+ contact center professionals to gain insights into top trends and market landscape. This video reveals some fascinating statistics from our 2018 survey. 

2018 Contact Center Center Trends and Market Survey Video

Video

Every year Evolve IP conducts a survey of over 163+ contact center professionals to gain insights into top trends and market landscape. This video ...

Omnichannel Analytics Omnichannel Analytics

Find out the benefits of having the best omnichannel analytics.

Blog Article
Blog Article
47 jplist-folder-All-Posts-292 jplist-folder-Blog-293 Blog jplist-topic-Cc jplist-topic-Ccaas jplist-topic-contact-center jplist-topic-Ecs jplist-topic-Evolve-Contact-Suite jplist-topic-Evolve-Ip jplist-topic-Omnichannel 0 269296 269296 Find out the benefits of having the best omnichannel analytics. 

Omnichannel Analytics

Blog Article

Find out the benefits of having the best omnichannel analytics.

Nine Omnichannel Challenges to be Aware of Nine Omnichannel Challenges to be Aware of

Here are nine challenges to be aware of when approaching the omnichannel challenge.

Blog Article
Blog Article
48 jplist-folder-All-Posts-292 jplist-folder-Blog-293 Blog jplist-topic-Cc jplist-topic-Ccaas jplist-topic-contact-center jplist-topic-Ecs jplist-topic-Evolve-Contact-Suite jplist-topic-Omnichannel 0 269265 269265 Here are nine challenges to be aware of when approaching the omnichannel challenge. 

Nine Omnichannel Challenges to be Aware of

Blog Article

Here are nine challenges to be aware of when approaching the omnichannel challenge.

Unified Communications Unified Communications

UC-One, Evolve IP's Unified Communications offering, improves employee productivity in the office and on the road by fully integrating ...

Data Sheet
Data Sheet
49 jplist-folder-All-Posts-292 Data-Sheet-Data-Sheet jplist-topic-cloud-communications jplist-topic-Evolve-Ip jplist-topic-uc jplist-topic-Uc-one jplist-topic-Ucaas jplist-topic-unified-communications 0 268477 268477 UC-One, Evolve IP's Unified Communications offering, improves employee productivity in the office and on the road by fully integrating voice, video, instant messaging & presence, desktop sharing, corporate directory, and audio/web conferencing across platforms, to any location.

Unified Communications

Data Sheet

UC-One, Evolve IP's Unified Communications offering, improves employee productivity in the office and on the road by fully integrating voice, video, ...

The Alliance Partners Exceed $1 Million in Monthly.. → The Alliance Partners Exceed $1 Million in Monthly Billed.. →

Evolve IP is proud to announce that The Alliance Partners group, the largest consortium of IT, telecom and cloud technology distributors in ...

Press Release
Press Release
50 jplist-folder-All-Posts-292 Press-Release-Press-Release jplist-topic-cloud-communications jplist-topic-cloud-computing jplist-topic-Evolve-Ip jplist-topic-Press-Release jplist-topic-telecom jplist-topic-The-Alliance-Partners 0 267995 267995 Evolve IP is proud to announce that The Alliance Partners group, the largest consortium of IT, telecom and cloud technology distributors in the United States, has exceeded over $1 million in monthly billed services in 2018 with Evolve IP.

The Alliance Partners Exceed $1 Million in Monthly Billed.. →

Press Release

Evolve IP is proud to announce that The Alliance Partners group, the largest consortium of IT, telecom and cloud technology distributors in the ...

CRM Integration CRM Integration

The Evolve IP Hosted Phone platform seamlessly integrates with many leading CRM and business applications, such as Salesforce, MS Dynamics, ...

Data Sheet
Data Sheet
51 jplist-folder-All-Posts-292 Data-Sheet-Data-Sheet jplist-topic-cloud-communications jplist-topic-CRM jplist-topic-Evolve-Ip jplist-topic-IP-Phone-System jplist-topic-unified-communications 0 266957 266957 The Evolve IP Hosted Phone platform seamlessly integrates with many leading CRM and business applications, such as Salesforce, MS Dynamics, Zendesk, Google Apps and more. Businesses can deliver the true promise of unified communications by providing end-users valuable features right within the applications they use daily. 

CRM Integration

Data Sheet

The Evolve IP Hosted Phone platform seamlessly integrates with many leading CRM and business applications, such as Salesforce, MS Dynamics, Zendesk, ...

Evolve IP Cloud Connect / SD-WAN Evolve IP Cloud Connect / SD-WAN

This recently revised Cloud Connect data sheet includes information on the newly designed cloud connect customer admin portal.

Data Sheet
Data Sheet
52 jplist-folder-All-Posts-292 Data-Sheet-Data-Sheet jplist-topic-bandwidth jplist-topic-Cloud-Connect jplist-topic-Flexibility jplist-topic-mobility jplist-topic-Qos jplist-topic-Quality-Of-Service jplist-topic-SD-WAN jplist-topic-security 0 266916 266916 This recently revised Cloud Connect data sheet includes information on the newly designed cloud connect customer admin portal. 

Evolve IP Cloud Connect / SD-WAN

Data Sheet

This recently revised Cloud Connect data sheet includes information on the newly designed cloud connect customer admin portal.

International Hosted PBX Delivering QoS Across the.. → International Hosted PBX Delivering QoS Across the Globe

Evolve IP delivers a seamless unified communications experience with Quality of Service (QoS) to users in any country around the world. ...

Data Sheet
Data Sheet
53 jplist-folder-All-Posts-292 Data-Sheet-Data-Sheet jplist-topic-hosted-pbx jplist-topic-HPBX jplist-topic-IP-Phone-System jplist-topic-OSSmosis jplist-topic-pbx jplist-topic-Qos jplist-topic-uc jplist-topic-Ucaas jplist-topic-unified-communications 0 266895 266895 Evolve IP delivers a seamless unified communications experience with Quality of Service (QoS) to users in any country around the world. Businesses headquartered in the US, and with offices throughout the world, can leverage the award-winning Evolve IP Hosted PBX platform to realize greater productivity gains for end users, reduce management overhead supporting disparate systems between offices and administrate essential UC and IP phone system functions and changes via our web-based OSSmosis portal – regardless of physical location.

International Hosted PBX Delivering QoS Across the Globe

Data Sheet

Evolve IP delivers a seamless unified communications experience with Quality of Service (QoS) to users in any country around the world. Businesses ...

Evolve SYNC Evolve SYNC

With encryption, custom or unlimited retention, remote wipes, continuous backups and rapid restores, SYNC sets the standard for ...

Data Sheet
Data Sheet
54 jplist-folder-All-Posts-292 Data-Sheet-Data-Sheet jplist-topic-backup jplist-topic-collaboration jplist-topic-compliance jplist-topic-Evolve-SYNC jplist-topic-File-Share jplist-topic-File-Sync jplist-topic-security jplist-topic-Sync 0 266874 266874 With encryption, custom or unlimited retention, remote wipes, continuous backups and rapid restores, SYNC sets the standard for business-grade file sync and sharing. Additionally, the comprehensive dashboard, rich reporting and granular controls makes it easy to manage an entire instance of SYNC. 

Evolve SYNC

Data Sheet

With encryption, custom or unlimited retention, remote wipes, continuous backups and rapid restores, SYNC sets the standard for business-grade file ...

Achieving PCI Compliance with The Evolve IP.. → Achieving PCI Compliance with The Evolve IP Compliance Cloud

Although Evolve IP does not directly manage the storage, transmission and processing of customer cardholder data (CHD), our compliance with ...

White Paper
White Paper
55 jplist-folder-All-Posts-292 White-Paper-White-Paper jplist-topic-compliance jplist-topic-Compliance-Cloud jplist-topic-Evolve-Ip jplist-topic-PCI jplist-topic-security 0 266843 266843 Although Evolve IP does not directly manage the storage, transmission and processing of customer cardholder data (CHD), our compliance with PCI DSS 3.1 Service Level 1 ensures our customers have the ability to create their own cardholder data environment that can store, transmit or process CHD with The Evolve IP Compliance Cloud.

Achieving PCI Compliance with The Evolve IP Compliance Cloud

White Paper

Although Evolve IP does not directly manage the storage, transmission and processing of customer cardholder data (CHD), our compliance with PCI DSS ...

Achieving HIPAA Compliance with The Evolve IP.. → Achieving HIPAA Compliance with The Evolve IP Compliance.. →

This cloud brief outlines how the security safeguards of The Evolve IP Compliance Cloud effectively and efficiently address HIPAA ...

White Paper
White Paper
56 jplist-folder-All-Posts-292 White-Paper-White-Paper jplist-topic-compliance jplist-topic-Compliance-Cloud jplist-topic-CSF jplist-topic-Evolve-Ip jplist-topic-hipaa jplist-topic-HITRUST jplist-topic-security 0 266812 266812 This cloud brief outlines how the security safeguards of The Evolve IP Compliance Cloud effectively and efficiently address HIPAA requirements in regards to the privacy and security of electronic protected health information (ePHI).

Achieving HIPAA Compliance with The Evolve IP Compliance.. →

White Paper

This cloud brief outlines how the security safeguards of The Evolve IP Compliance Cloud effectively and efficiently address HIPAA requirements in ...

Achieving Unified Email Management with Mimecast Achieving Unified Email Management with Mimecast

This data sheet describes email security, continuity and archiving.

Data Sheet
Data Sheet
57 jplist-folder-All-Posts-292 Data-Sheet-Data-Sheet 0 266777 266777

Achieving Unified Email Management with Mimecast

Data Sheet

This data sheet describes email security, continuity and archiving.

The Evolve Contact Suite (ECS) Data Sheet The Evolve Contact Suite (ECS) Data Sheet

Evolve IP's multi-channel contact center provides organizations with a sophisticated, cloud-based service that delivers real business ...

Data Sheet
Data Sheet
58 jplist-folder-All-Posts-292 Data-Sheet-Data-Sheet jplist-topic-Cc jplist-topic-Ccaas jplist-topic-contact-center jplist-topic-Ecs jplist-topic-Evolve-Contact-Suite jplist-topic-Gartner jplist-topic-Multichannel jplist-topic-Omnichannel 0 266746 266746 Evolve IP's multi-channel contact center provides organizations with a sophisticated, cloud-based service that delivers real business value. 

The Evolve Contact Suite (ECS) Data Sheet

Data Sheet

Evolve IP's multi-channel contact center provides organizations with a sophisticated, cloud-based service that delivers real business value.

Evolve IP Nears Completion of Mtel / Evolve IP EU.. → Evolve IP Nears Completion of Mtel / Evolve IP EU.. →

Evolve IP is in the final phases of enhancing its European platform enabling it to reach its aggressive goal of being the region’s leader ...

Press Release
Press Release
59 jplist-folder-All-Posts-292 Press-Release-Press-Release jplist-topic-cloud-communications jplist-topic-cloud-computing jplist-topic-Evolve-Ip jplist-topic-Evolve-IP-EU jplist-topic-Mtel jplist-topic-Next-Gen-Network jplist-topic-Thevoicefactory 0 264855 264855 Evolve IP is in the final phases of enhancing its European platform enabling it to reach its aggressive goal of being the region’s leader for both cloud communications and cloud computing. The platform, acquired via the company’s acquisition of Mtel, provides Evolve IP with a stronghold in one of the most progressive European markets.

Evolve IP Nears Completion of Mtel / Evolve IP EU.. →

Press Release

Evolve IP is in the final phases of enhancing its European platform enabling it to reach its aggressive goal of being the region’s leader for both ...

Webinar: The Risks of Office 365 Data Backup and.. → Webinar: The Risks of Office 365 Data Backup and Retention

If you're like many companies you're either enjoying the extensive benefits of Office 365 or plan to be in the next year. However, if ...

Video
Video
60 jplist-folder-All-Posts-292 Video-Video jplist-topic-backup jplist-topic-disaster-recovery jplist-topic-DR jplist-topic-DRaaS jplist-topic-Evolve-Ip jplist-topic-O365 jplist-topic-office-365 jplist-topic-Veeam jplist-topic-webinar 0 264718 264718

Webinar: The Risks of Office 365 Data Backup and Retention

Video

If you're like many companies you're either enjoying the extensive benefits of Office 365 or plan to be in the next year. However, if you're not ...

How to Calculate your Contact Center Service Level.. → How to Calculate your Contact Center Service Level & Why.. →

There are many possible metrics call or contact centers may use to set performance level benchmarks. Calculating service level is an ...

Blog Article
Blog Article
61 jplist-folder-All-Posts-292 jplist-folder-Blog-293 Blog jplist-topic-Call-Center jplist-topic-Cc jplist-topic-Ccaas jplist-topic-cloud-communications jplist-topic-contact-center jplist-topic-KPI jplist-topic-Service-Level 0 264632 264632 There are many possible metrics call or contact centers may use to set performance level benchmarks. Calculating service level is an important one. Here's some help with calculating service level and why it matters so much.

How to Calculate your Contact Center Service Level & Why.. →

Blog Article

There are many possible metrics call or contact centers may use to set performance level benchmarks. Calculating service level is an important one. ...

4 Factors to Consider When Choosing Between.. → 4 Factors to Consider When Choosing Between On-Premises and.. →

Knowing how to choose between on-premises and hosted VoIP rests on understanding the pros and cons of each. This article outlines the top ...

Blog Article
Blog Article
62 jplist-folder-All-Posts-292 jplist-folder-Blog-293 Blog jplist-topic-cloud-communications jplist-topic-Hosted-Voip jplist-topic-phone-systems jplist-topic-uc jplist-topic-Ucaas jplist-topic-unified-communications jplist-topic-voip 0 264065 264065 Knowing how to choose between on-premises and hosted VoIP rests on understanding the pros and cons of each. This article outlines the top factors to consider.

4 Factors to Consider When Choosing Between On-Premises and.. →

Blog Article

Knowing how to choose between on-premises and hosted VoIP rests on understanding the pros and cons of each. This article outlines the top factors to ...

What is a Virtual Desktop? What is a Virtual Desktop?

Increased digitization of processes, growing need for data security and applications availability, greater competition in the IT space, and ...

Blog Article
Blog Article
63 jplist-folder-All-Posts-292 jplist-folder-Blog-293 Blog jplist-topic-cloud-communications jplist-topic-Daas jplist-topic-Desktop jplist-topic-Evolve-Ip jplist-topic-Vdi jplist-topic-virtual-desktop 0 263687 263687 Increased digitization of processes, growing need for data security and applications availability, greater competition in the IT space, and pressure from a mobile workforce are driving interest in virtual desktops. But, what is a virtual desktop, and why is this technology gaining momentum?

What is a Virtual Desktop?

Blog Article

Increased digitization of processes, growing need for data security and applications availability, greater competition in the IT space, and pressure ...

Evolve IP / theVoiceFactory Win for Best Enterprise.. → Evolve IP / theVoiceFactory Win for Best Enterprise.. →

Evolve IP is proud to announce that theVoiceFactory, an Evolve IP company based in Cardiff, Wales, won The Best Enterprise Vertical Market ...

Press Release
Press Release
64 jplist-folder-All-Posts-292 Press-Release-Press-Release jplist-topic-acquisition jplist-topic-Award jplist-topic-cloud-communications jplist-topic-cloud-computing jplist-topic-Comms-Dealer-Magazine jplist-topic-Evolve-Ip jplist-topic-Excellence jplist-topic-Thevoicefactory jplist-topic-Verticals 0 263656 263656 Evolve IP is proud to announce that theVoiceFactory, an Evolve IP company based in Cardiff, Wales, won The Best Enterprise Vertical Market Solution award from Comms Dealer Magazine, the leading UK-based information resource for the communications and convergence channel community. 

Evolve IP / theVoiceFactory Win for Best Enterprise.. →

Press Release

Evolve IP is proud to announce that theVoiceFactory, an Evolve IP company based in Cardiff, Wales, won The Best Enterprise Vertical Market Solution ...

Evolve IP's Phone System Comparison Sheet Evolve IP's Phone System Comparison Sheet

This comparison matrix includes business and financial evaluative measures, a complete list of key technology features, and product and ...

Rate Sheet
Rate Sheet
65 jplist-folder-All-Posts-292 Rate-Sheet-Rate-Sheet jplist-topic-cloud-communications jplist-topic-Comparison-Matrix jplist-topic-Evolve-Ip jplist-topic-Phone-System jplist-topic-uc jplist-topic-Ucaas jplist-topic-unified-communications 0 263427 263427 This comparison matrix includes business and financial evaluative measures, a complete list of key technology features, and product and service definitions. 

Evolve IP's Phone System Comparison Sheet

Rate Sheet

This comparison matrix includes business and financial evaluative measures, a complete list of key technology features, and product and service ...

PBX Total Cost of Ownership (TCO) Calculator PBX Total Cost of Ownership (TCO) Calculator

Help businesses compare the true cost of an on-premise PBX deployment vs the Evolve IP HPBX solution.

Rate Sheet
Rate Sheet
66 jplist-folder-All-Posts-292 Rate-Sheet-Rate-Sheet jplist-topic-Evolve-Ip jplist-topic-hosted jplist-topic-HPBX jplist-topic-On-premise jplist-topic-TCO-Calculator 0 263398 263398 Help businesses compare the true cost of an on-premise PBX deployment vs the Evolve IP HPBX solution.

PBX Total Cost of Ownership (TCO) Calculator

Rate Sheet

Help businesses compare the true cost of an on-premise PBX deployment vs the Evolve IP HPBX solution.

Philadelphia Business Journal: How Evolve IP Rose.. → Philadelphia Business Journal: How Evolve IP Rose Above the.. →

Check out the Philadelphia Business Journal's cover story about Evolve IP's rise to success!

Article
Article
67 jplist-folder-All-Posts-292 Article-Article jplist-topic-cloud-communications jplist-topic-cloud-computing jplist-topic-Evolve-Ip jplist-topic-OneCloud jplist-topic-Philadelphia-Business-Journal 0 263127 263127 Check out the Philadelphia Business Journal's cover story about Evolve IP's rise to success!

Philadelphia Business Journal: How Evolve IP Rose Above the.. →

Article

Check out the Philadelphia Business Journal's cover story about Evolve IP's rise to success!

OneCloud Desktop (Evolve IP DaaS) OneCloud Desktop (Evolve IP DaaS)

Evolve IP's OneCloud Desktop is a cloud-based, unified desktop solution. Delivered as a Service, OneCloud Desktop frees your business from ...

Data Sheet
Data Sheet
68 jplist-folder-All-Posts-292 Data-Sheet-Data-Sheet jplist-topic-Daas jplist-topic-Desktop jplist-topic-Desktop-As-A-Service jplist-topic-Iaas jplist-topic-infrastructure jplist-topic-OneCloud-Desktop jplist-topic-Security-And-Compliance jplist-topic-virtual-desktop 0 262450 262450 Evolve IP's OneCloud Desktop is a cloud-based, unified desktop solution. Delivered as a Service, OneCloud Desktop frees your business from the endless cycle of purchasing, supporting, upgrading and ultimately replacing local PC's by providing an untethered "virtual" workspace that can be accessed from anywhere at any time on a variety of devices for a predictable monthly fee.

OneCloud Desktop (Evolve IP DaaS)

Data Sheet

Evolve IP's OneCloud Desktop is a cloud-based, unified desktop solution. Delivered as a Service, OneCloud Desktop frees your business from the ...

Evolve IP's Women in Technology Drive Global.. → Evolve IP's Women in Technology Drive Global Accomplishments

Evolve IP is proud to announce that Noraini Ozol and Sarah Landau, two women in our global organization, were recognized by two independent ...

Press Release
Press Release
69 jplist-folder-All-Posts-292 Press-Release-Press-Release jplist-topic-Evolve-Ip jplist-topic-Technology-Awards jplist-topic-Women-In-Technology 0 262418 262418 Evolve IP is proud to announce that Noraini Ozol and Sarah Landau, two women in our global organization, were recognized by two independent organizations: Mrs. Ozol was noted as one of Philadelphia's "Women of Distinction" while Ms. Landau was selected to participate with an elite global team in an industry "hackathon". 

Evolve IP's Women in Technology Drive Global Accomplishments

Press Release

Evolve IP is proud to announce that Noraini Ozol and Sarah Landau, two women in our global organization, were recognized by two independent ...

Evolve IP Demo: UC-One Evolve IP Demo: UC-One

Technology is moving fast. And so are your employees. Mobile phones, instant messaging, video calling, and screen sharing can bring ...

Video
Video
70 jplist-folder-All-Posts-292 Video-Video jplist-topic-Evolve-Ip jplist-topic-uc jplist-topic-Uc-one jplist-topic-Ucaas jplist-topic-unified-communications jplist-topic-video-call jplist-topic-Webchat 0 262376 262376

Evolve IP Demo: UC-One

Video

Technology is moving fast. And so are your employees. Mobile phones, instant messaging, video calling, and screen sharing can bring employees, ...

Why Omnichannel? Why Omnichannel?

View this infographic to find out the benefits of having an omnichannel contact center solution.

Data Sheet
Data Sheet
71 jplist-folder-All-Posts-292 Data-Sheet-Data-Sheet jplist-topic-Ccaas jplist-topic-contact-center jplist-topic-Ecs jplist-topic-Evolve-Contact-Suite jplist-topic-Gartner jplist-topic-Omnichannel jplist-topic-Unified 0 260005 260005 View this infographic to find out the benefits of having an omnichannel contact center solution.

Why Omnichannel?

Data Sheet

View this infographic to find out the benefits of having an omnichannel contact center solution.

Post Call Survey Datasheet Post Call Survey Datasheet

The best way to understand customer feedback is to simply ask the customer directly. Evolve IP’s Post Call Survey provides ...

Data Sheet
Data Sheet
72 jplist-folder-All-Posts-292 Data-Sheet-Data-Sheet jplist-topic-Agent-Performance jplist-topic-Ccaas jplist-topic-contact-center jplist-topic-Customer-Feedback jplist-topic-Customer-Satisfaction jplist-topic-Ecs jplist-topic-Evolve-Contact-Suite jplist-topic-Post-Call-Survey 0 259958 259958

Post Call Survey Datasheet

Data Sheet

The best way to understand customer feedback is to simply ask the customer directly. Evolve IP’s Post Call Survey provides businesses the ...

Evolve IP Named to Gartner's 2018 Magic Quadrant.. → Evolve IP Named to Gartner's 2018 Magic Quadrant for.. →

Evolve IP is proud to announce that for the second consecutive year Gartner has named it to the Magic Quadrant for Contact Center as a ...

Press Release
Press Release
73 jplist-folder-All-Posts-292 Press-Release-Press-Release jplist-topic-Ccaas jplist-topic-contact-center jplist-topic-Ecs jplist-topic-Evolve-Contact-Suite jplist-topic-Gartner jplist-topic-Magic-Quadrant 0 259596 259596 Evolve IP is proud to announce that for the second consecutive year Gartner has named it to the Magic Quadrant for Contact Center as a Service, North America. Read our full Press Release here!

Evolve IP Named to Gartner's 2018 Magic Quadrant for.. →

Press Release

Evolve IP is proud to announce that for the second consecutive year Gartner has named it to the Magic Quadrant for Contact Center as a Service, North ...

5 Things You Should Know Before Migrating to the.. → 5 Things You Should Know Before Migrating to the Cloud

Most businesses are considering moving to a cloud-based call center to improve experience, reduce expenses and optimize employee ...

Blog Article
Blog Article
74 jplist-folder-All-Posts-292 jplist-folder-Blog-293 Blog jplist-topic-Call-Center jplist-topic-Ccaas jplist-topic-cloud-communications jplist-topic-cloud-computing jplist-topic-contact-center jplist-topic-Ecs jplist-topic-Evolve-Ip jplist-topic-OneCloud 0 257820 257820 Most businesses are considering moving to a cloud-based call center to improve experience, reduce expenses and optimize employee productivity. Here are five things you should know before deciding to migrate to the cloud.

5 Things You Should Know Before Migrating to the Cloud

Blog Article

Most businesses are considering moving to a cloud-based call center to improve experience, reduce expenses and optimize employee productivity. Here ...

The Untold Story of Notpetya, the Most Devastating.. → The Untold Story of Notpetya, the Most Devastating.. →

Read the in-depth story of the infamous NotPetya cyberattack.

Blog Article
Blog Article
75 jplist-folder-All-Posts-292 jplist-folder-Blog-293 Blog jplist-topic-BLOG jplist-topic-compliance jplist-topic-Cyberattack jplist-topic-disaster-recovery jplist-topic-DR jplist-topic-DRaaS jplist-topic-Evolve-Ip jplist-topic-security 0 257734 257734 Read the in-depth story of the infamous NotPetya cyberattack.

The Untold Story of Notpetya, the Most Devastating.. →

Blog Article

Read the in-depth story of the infamous NotPetya cyberattack.

Omnichannel Communications - The Next Big Thing in.. → Omnichannel Communications - The Next Big Thing in.. →

Since the definition of the patient "experience" has now shifted, healthcare contact centers must now adopt an omnichannel approach to ...

Blog Article
Blog Article
76 jplist-folder-All-Posts-292 jplist-folder-Blog-293 Blog jplist-topic-CCaaSS jplist-topic-contact-center jplist-topic-Ecs jplist-topic-Evolve-Contact-Suite jplist-topic-Evolve-Ip jplist-topic-Omnichannel 0 257710 257710 Since the definition of the patient "experience" has now shifted, healthcare contact centers must now adopt an omnichannel approach to engagement. Read this blog to find out more!

Omnichannel Communications - The Next Big Thing in.. →

Blog Article

Since the definition of the patient "experience" has now shifted, healthcare contact centers must now adopt an omnichannel approach to engagement. ...

Evolve IP Recognized as Global leader for Strategic.. → Evolve IP Recognized as Global leader for Strategic Unified.. →

Evolve IP Releases Comprehensive Research Bundle for Businesses Evaluating Cloud IP Phone Systems and Business Collaboration Tools – ...

Press Release
Press Release
77 jplist-folder-All-Posts-292 Press-Release-Press-Release jplist-topic-Evolve-Ip jplist-topic-Frost-And-Sullivan jplist-topic-uc jplist-topic-Ucaas jplist-topic-unified-communications 0 257462 257462 Evolve IP Releases Comprehensive Research Bundle for Businesses Evaluating Cloud IP Phone Systems and Business Collaboration Tools – Unified Communications as a Service!

Evolve IP Recognized as Global leader for Strategic Unified.. →

Press Release

Evolve IP Releases Comprehensive Research Bundle for Businesses Evaluating Cloud IP Phone Systems and Business Collaboration Tools – Unified ...

Frost and Sullivan Cloud Communications White Paper Frost and Sullivan Cloud Communications White Paper

This Frost and Sullivan Cloud Communications white paper focuses on Evolve IP and our award winning UCaaS offering. Frost and Sullivan ...

White Paper
White Paper
78 jplist-folder-All-Posts-292 White-Paper-White-Paper jplist-topic-cloud-communications jplist-topic-Daas jplist-topic-Frost-And-Sullivan jplist-topic-hosted-IP jplist-topic-Telephony jplist-topic-uc jplist-topic-Ucaas jplist-topic-unified-communications 0 254237 254237 This Frost and Sullivan Cloud Communications white paper focuses on Evolve IP and our award winning UCaaS offering. Frost and Sullivan says, "Evolve IP is one of the TOP NORTH AMERICAN HOSTED IP TELEPHONY AND UCAAS PROVIDERS and a rapidly growing competitor in Europe". Read this white paper to find out more about Evolve IP UCaaS!

Frost and Sullivan Cloud Communications White Paper

White Paper

This Frost and Sullivan Cloud Communications white paper focuses on Evolve IP and our award winning UCaaS offering. Frost and Sullivan says, "Evolve ...

4 Benefits of Disaster Recovery Planning 4 Benefits of Disaster Recovery Planning

Blog Article
Blog Article
79 jplist-folder-All-Posts-292 jplist-folder-Blog-293 Blog jplist-topic-BC jplist-topic-Business-Continuity jplist-topic-disaster-recovery jplist-topic-DR jplist-topic-DRaaS 0 254101 254101

4 Benefits of Disaster Recovery Planning

Blog Article

The Zero Client v Thin Client Difference The Zero Client v Thin Client Difference

Blog Article
Blog Article
80 jplist-folder-All-Posts-292 jplist-folder-Blog-293 Blog jplist-topic-Daas jplist-topic-PCoIP jplist-topic-Thin-Client jplist-topic-Vdi jplist-topic-virtual-desktop jplist-topic-Virtualization jplist-topic-Zero-Client 0 253988 253988

The Zero Client v Thin Client Difference

Blog Article

What is SIP Trunking? What is SIP Trunking?

Blog Article
Blog Article
81 jplist-folder-All-Posts-292 jplist-folder-Blog-293 Blog jplist-topic-Business-Continuity jplist-topic-network jplist-topic-PSTN jplist-topic-sip-trunking jplist-topic-telecom jplist-topic-telecommunications jplist-topic-Ucaas jplist-topic-unified-communications 0 253954 253954

What is SIP Trunking?

Blog Article

Checklist for an Omnichannel Contact Center Checklist for an Omnichannel Contact Center

Learn about the key elements to achieving your omnichannel strategy.

White Paper
White Paper
82 jplist-folder-All-Posts-292 White-Paper-White-Paper jplist-topic-Contact-Babel jplist-topic-Evolve-Ip jplist-topic-Interaction-Platform jplist-topic-KPIs jplist-topic-Omnichannel jplist-topic-Performance-Management jplist-topic-Report jplist-topic-Workforce-Management 0 253838 253838 Learn about the key elements to achieving your omnichannel strategy.

Checklist for an Omnichannel Contact Center

White Paper

Learn about the key elements to achieving your omnichannel strategy.

9 Omnichannel Challenges To Be Aware Of 9 Omnichannel Challenges To Be Aware Of

This report goes in to detail about the 9 omnichannel challenges you need to be aware of. Evolve IP’s Gartner recognized omnichannel ...

White Paper
White Paper
83 jplist-folder-All-Posts-292 White-Paper-White-Paper jplist-topic-Analytics jplist-topic-Customer-Experience jplist-topic-Evolve-Ip jplist-topic-Implementation jplist-topic-Omnichannel 0 253806 253806 This report goes in to detail about the 9 omnichannel challenges you need to be aware of. Evolve IP’s Gartner recognized omnichannel contact center provides all of the features you need to run a world-class omnichannel contact center and conquer all challenges. 

9 Omnichannel Challenges To Be Aware Of

White Paper

This report goes in to detail about the 9 omnichannel challenges you need to be aware of. Evolve IP’s Gartner recognized omnichannel contact center ...

Omnichannel vs. Multichannel Omnichannel vs. Multichannel

Without a single platform or customer interaction hub, the complexity of handling multiple channels increases greatly each time a new ...

White Paper
White Paper
84 jplist-folder-All-Posts-292 White-Paper-White-Paper jplist-topic-Ccaas jplist-topic-Evolve-Ip jplist-topic-Gartner jplist-topic-Multichannel jplist-topic-Omnichannel 0 253774 253774 Without a single platform or customer interaction hub, the complexity of handling multiple channels increases greatly each time a new channel, device or medium is added to the customer service mix. Learn how omnichannel requires the breaking down of boundaries, not only between channels but also the ownership and management of the various relevant business processes and departments affected by customer interactions. 

Omnichannel vs. Multichannel

White Paper

Without a single platform or customer interaction hub, the complexity of handling multiple channels increases greatly each time a new channel, device ...

Introduction to Omnichannel Analytics Introduction to Omnichannel Analytics

Learn why there is an increasing requirement for omnichannel analytics, including email, text chat, IVR and web browsing sessions, in order ...

White Paper
White Paper
85 jplist-folder-All-Posts-292 White-Paper-White-Paper jplist-topic-Analytics jplist-topic-Contact-Babel jplist-topic-Evolve-Ip jplist-topic-Omnichannel jplist-topic-Report 0 253742 253742 Learn why there is an increasing requirement for omnichannel analytics, including email, text chat, IVR and web browsing sessions, in order to identify and improve failed channels. 

Introduction to Omnichannel Analytics

White Paper

Learn why there is an increasing requirement for omnichannel analytics, including email, text chat, IVR and web browsing sessions, in order to ...

Politics & Governance of Omnichannel Politics & Governance of Omnichannel

This report explains how a bridge between channels must be created to ensure that a customer experience does not break down if the initial ...

White Paper
White Paper
86 jplist-folder-All-Posts-292 White-Paper-White-Paper jplist-topic-Ccaas jplist-topic-contact-center jplist-topic-Customer-Experience jplist-topic-Evolve-Ip jplist-topic-Omnichannel 0 253710 253710 This report explains how a bridge between channels must be created to ensure that a customer experience does not break down if the initial channel cannot handle all of the customer's requirements effectively. 

Politics & Governance of Omnichannel

White Paper

This report explains how a bridge between channels must be created to ensure that a customer experience does not break down if the initial channel ...

Omnichannel and Customer Experience Investment Omnichannel and Customer Experience Investment

Moving from multichannel to omnichannel is likely to require significant investment in platforms and business process reorganization. This ...

White Paper
White Paper
87 jplist-folder-All-Posts-292 White-Paper-White-Paper jplist-topic-Ccaas jplist-topic-contact-center jplist-topic-Customer-Experience jplist-topic-Omnichannel jplist-topic-Return-On-Investment jplist-topic-ROI jplist-topic-Workforce-Management 0 253678 253678 Moving from multichannel to omnichannel is likely to require significant investment in platforms and business process reorganization. This report explains the potential improvements omnichannel can have on a business. 

Omnichannel and Customer Experience Investment

White Paper

Moving from multichannel to omnichannel is likely to require significant investment in platforms and business process reorganization. This report ...

Constraints on Omnichannel Constraints on Omnichannel

Your contact center is the lifeblood of your enterprise, so anything that you can do to improve agent results and customer experience is a ...

White Paper
White Paper
88 jplist-folder-All-Posts-292 White-Paper-White-Paper jplist-topic-Ccaas jplist-topic-contact-center jplist-topic-Customer-Experience jplist-topic-Ecs jplist-topic-Evolve-Contact-Suite jplist-topic-Omnichannel 0 253646 253646 Your contact center is the lifeblood of your enterprise, so anything that you can do to improve agent results and customer experience is a major win for your business. This report explains the constraints on omnichannel and how you can improve customer experience. 

Constraints on Omnichannel

White Paper

Your contact center is the lifeblood of your enterprise, so anything that you can do to improve agent results and customer experience is a major win ...

Evolve IP's Michael Eisner Honored with Emerging.. → Evolve IP's Michael Eisner Honored with Emerging Leaders.. →

Evolve IP is proud to announce that Vice President of Corporate Development Michael Eisner has been named a recipient of the 2018 The M&A ...

Press Release
Press Release
89 jplist-folder-All-Posts-292 Press-Release-Press-Release jplist-topic-Awards jplist-topic-Evolve-Ip jplist-topic-M-A-Advisor jplist-topic-Press-Release jplist-topic-Recognition 0 252493 252493 Evolve IP is proud to announce that Vice President of Corporate Development Michael Eisner has been named a recipient of the 2018 The M&A Advisor Emerging Leaders Award. 

Evolve IP's Michael Eisner Honored with Emerging Leaders.. →

Press Release

Evolve IP is proud to announce that Vice President of Corporate Development Michael Eisner has been named a recipient of the 2018 The M&A Advisor ...

Evolve IP Vital Stats Infographic Evolve IP Vital Stats Infographic

This infographic includes vital stats about Evolve IP that you can share with your prospects during your initial calls!

Sell Sheets
Sell Sheets
90 jplist-folder-All-Posts-292 Sell-Sheets-Sell-Sheets jplist-topic-Awards jplist-topic-Certifications jplist-topic-cloud-communications jplist-topic-cloud-computing jplist-topic-compliance jplist-topic-differentiators jplist-topic-Evolve-Ip jplist-topic-Gartner 0 252366 252366

Evolve IP Vital Stats Infographic

Sell Sheets

This infographic includes vital stats about Evolve IP that you can share with your prospects during your initial calls!

Cloud Fax Cloud Fax

Evolve IP’s electronic faxing solution provides you the ability to send and receive fax directly from your email and desktop to anywhere ...

Data Sheet
Data Sheet
91 jplist-folder-All-Posts-292 Data-Sheet-Data-Sheet jplist-topic-Cloud-Fax jplist-topic-Evolve-Ip jplist-topic-Fax jplist-topic-uc jplist-topic-Ucaas jplist-topic-unified-communications 0 252306 252306

Cloud Fax

Data Sheet

Evolve IP’s electronic faxing solution provides you the ability to send and receive fax directly from your email and desktop to anywhere in the ...

Public vs Private Cloud Computing - 6 Questions to.. → Public vs Private Cloud Computing - 6 Questions to Ask

This guide will direct your prospects through the beginning stages of their decision-making process, helping them to understand which cloud ...

White Paper
White Paper
92 jplist-folder-All-Posts-292 White-Paper-White-Paper jplist-topic-cloud-computing jplist-topic-Evolve-Ip jplist-topic-private-cloud jplist-topic-public-cloud jplist-topic-security jplist-topic-VDC jplist-topic-Virtual-Server jplist-topic-Virtualization 0 251857 251857 This guide will direct your prospects through the beginning stages of their decision-making process, helping them to understand which cloud model is best suited for their business and the protection of their data.

Public vs Private Cloud Computing - 6 Questions to Ask

White Paper

This guide will direct your prospects through the beginning stages of their decision-making process, helping them to understand which cloud model is ...

6 Critical Reasons for Office 365 Backup - Evolve.. → 6 Critical Reasons for Office 365 Backup - Evolve IP - Veeam

This report explores the hazards of not having an Office 365 backup in your arsenal, and why backup solutions for Microsoft Office 365 fill ...

Research Report
Research Report
93 jplist-folder-All-Posts-292 Research-Report-Research-Report jplist-topic-backup jplist-topic-Cloud-Backup jplist-topic-disaster-recovery jplist-topic-DR jplist-topic-DRaaS jplist-topic-Evolve-Ip jplist-topic-O365 jplist-topic-office-365 jplist-topic-Report jplist-topic-Veeam 0 251777 251777 This report explores the hazards of not having an Office 365 backup in your arsenal, and why backup solutions for Microsoft Office 365 fill the gap of long-term retention and data protection.

6 Critical Reasons for Office 365 Backup - Evolve IP - Veeam

Research Report

This report explores the hazards of not having an Office 365 backup in your arsenal, and why backup solutions for Microsoft Office 365 fill the gap ...

Cloud Dialer Cloud Dialer

Evolve Contact’s Cloud Dialer provides organizations with easy-to-use dialer tools that allow agents to make more calls, to manage high ...

Data Sheet
Data Sheet
94 jplist-folder-All-Posts-292 Data-Sheet-Data-Sheet jplist-topic-Ccaas jplist-topic-Cloud-Dialer jplist-topic-contact-center jplist-topic-Ecs jplist-topic-Evolve-Contact jplist-topic-Power-Dialer jplist-topic-Predictive-Dialer jplist-topic-Preview-Dialer 0 251698 251698 Evolve Contact’s Cloud Dialer provides organizations with easy-to-use dialer tools that allow agents to make more calls, to manage high call traffic, generate greater sales and enhance the bottom line.

Cloud Dialer

Data Sheet

Evolve Contact’s Cloud Dialer provides organizations with easy-to-use dialer tools that allow agents to make more calls, to manage high call ...

Evolve IP's Award-Winning OSSmosis 5.0 Demo Evolve IP's Award-Winning OSSmosis 5.0 Demo

In this video, we'll show you a demonstration of our administrative web portal for hosted PBX, also known as OSSmosis. The OSSmosis ...

Video
Video
95 jplist-folder-All-Posts-292 Video-Video jplist-topic-Administrative-Portal jplist-topic-Evolve-Ip jplist-topic-hosted-pbx jplist-topic-OSSmosis jplist-topic-portal jplist-topic-Ucaas 0 245092 245092 In this video, we'll show you a demonstration of our administrative web portal for hosted PBX, also known as OSSmosis. The OSSmosis Administrator Portal grants full access to IT Administrators and other personnel to control your Evolve IP technology across the entire organization.

Evolve IP's Award-Winning OSSmosis 5.0 Demo

Video

In this video, we'll show you a demonstration of our administrative web portal for hosted PBX, also known as OSSmosis. The OSSmosis Administrator ...

DR 101: RTO and RPO DR 101: RTO and RPO

In planning for disaster recovery (DR) make sure you’ve defined your recovery time objective and recovery point objectives (RTO and RPO). ...

Blog Article
Blog Article
96 jplist-folder-All-Posts-292 jplist-folder-Blog-293 Blog jplist-topic-disaster-recovery jplist-topic-Downtime jplist-topic-DR jplist-topic-DRaaS jplist-topic-Evolve-Ip jplist-topic-Rpo jplist-topic-Rto 0 244856 244856 In planning for disaster recovery (DR) make sure you’ve defined your recovery time objective and recovery point objectives (RTO and RPO). This DR 101 helps to get you started.

DR 101: RTO and RPO

Blog Article

In planning for disaster recovery (DR) make sure you’ve defined your recovery time objective and recovery point objectives (RTO and RPO). This DR ...

Barriers to Omnichannel Barriers to Omnichannel

Recent years have seen the word ‘omnichannel’ introduced as describing the goal of customers being able to contact (and be contacted) ...

White Paper
White Paper
97 jplist-folder-All-Posts-292 White-Paper-White-Paper jplist-topic-Ccaas jplist-topic-cloud-communications jplist-topic-cloud-computing jplist-topic-contact-center jplist-topic-Evolve-Ip jplist-topic-Omnichannel 0 243543 243543 Recent years have seen the word ‘omnichannel’ introduced as describing the goal of customers being able to contact (and be contacted) through any channel - switching between them during the interaction as appropriate, while taking any relevant data and history along with them – with a single, unified view of the customer’s journey being available to the agent. Read more to find out the different barriers with omnichannel.

Barriers to Omnichannel

White Paper

Recent years have seen the word ‘omnichannel’ introduced as describing the goal of customers being able to contact (and be contacted) through any ...

The Role of Social Media in Omnichannel The Role of Social Media in Omnichannel

As social media continues its move away from being primarily a marketing channel towards being a key part of the customer contact mix, it ...

White Paper
White Paper
98 jplist-folder-All-Posts-292 White-Paper-White-Paper 0 243516 243516

The Role of Social Media in Omnichannel

White Paper

As social media continues its move away from being primarily a marketing channel towards being a key part of the customer contact mix, it makes sense ...

What is a Runbook? What is a Runbook?

A runbook can help ensure your organization is prepared for a service disruption. The runback establishes disaster recovery testing, ...

Blog Article
Blog Article
99 jplist-folder-All-Posts-292 jplist-folder-Blog-293 Blog jplist-topic-disaster-recovery jplist-topic-DR jplist-topic-DRaaS jplist-topic-Evolve-Ip jplist-topic-Runbook 0 243128 243128 A runbook can help ensure your organization is prepared for a service disruption. The runback establishes disaster recovery testing, planning, and processes. Download Evolve IP's Disaster Recovery Runbook Template here.

What is a Runbook?

Blog Article

A runbook can help ensure your organization is prepared for a service disruption. The runback establishes disaster recovery testing, planning, and ...

Trends on Adopting Web Chat & Chat Bots as a.. → Trends on Adopting Web Chat & Chat Bots as a Channel of.. →

Evolve IP co-sponsored an omnichannel report with Contact Babel. Find out the newest trends in web chat & chat bots and why you should be ...

White Paper
White Paper
100 jplist-folder-All-Posts-292 White-Paper-White-Paper jplist-topic-Ccaas jplist-topic-Chat-Bots jplist-topic-cloud-communications jplist-topic-contact-center jplist-topic-Evolve-Ip jplist-topic-Omnichannel jplist-topic-WEB-CHAT 0 243006 243006 Evolve IP co-sponsored an omnichannel report with Contact Babel. Find out the newest trends in web chat & chat bots and why you should be adopting them as a channel of communication!

Trends on Adopting Web Chat & Chat Bots as a Channel of.. →

White Paper

Evolve IP co-sponsored an omnichannel report with Contact Babel. Find out the newest trends in web chat & chat bots and why you should be adopting ...

Business Drivers for Omnichannel Business Drivers for Omnichannel

There are two main factors that influence contact centers within any vertical market: the need to provide profitable (or at least, ...

White Paper
White Paper
101 jplist-folder-All-Posts-292 White-Paper-White-Paper jplist-topic-Business-Drivers jplist-topic-Ccaas jplist-topic-Contact-Babel jplist-topic-contact-center jplist-topic-Evolve-Ip jplist-topic-Omnichannel jplist-topic-Report 0 242975 242975 There are two main factors that influence contact centers within any vertical market: the need to provide profitable (or at least, cost-managed) service, and customers’ requirements and preferences for contacting organizations. Find out what the main business drivers for omnichannel are here.

Business Drivers for Omnichannel

White Paper

There are two main factors that influence contact centers within any vertical market: the need to provide profitable (or at least, cost-managed) ...

Customer Drivers for Omnichannel Customer Drivers for Omnichannel

There are two main factors that influence contact centers within any vertical market: the need to provide profitable (or at least, ...

White Paper
White Paper
102 jplist-folder-All-Posts-292 White-Paper-White-Paper jplist-topic-Ccaas jplist-topic-contact-center jplist-topic-Customer-Drivers jplist-topic-Gartner jplist-topic-Omnichannel jplist-topic-Report 0 242752 242752 There are two main factors that influence contact centers within any vertical market: the need to provide profitable (or at least, cost-managed) service, and customers’ requirements and preferences for contacting organizations. This report explains the main customer drivers for omnichannel.

Customer Drivers for Omnichannel

White Paper

There are two main factors that influence contact centers within any vertical market: the need to provide profitable (or at least, cost-managed) ...

Trends Around Channel Usage in Contact Center Trends Around Channel Usage in Contact Center

Evolve IP co-sponsored an omnichannel report with Contact Babel. This documents explains the top trends around Channel Usage in Contact ...

White Paper
White Paper
103 jplist-folder-All-Posts-292 White-Paper-White-Paper jplist-topic-Ccaas jplist-topic-channel jplist-topic-contact-center jplist-topic-Evolve-Ip jplist-topic-Omnichannel jplist-topic-Report 0 242721 242721 Evolve IP co-sponsored an omnichannel report with Contact Babel. This documents explains the top trends around Channel Usage in Contact Center of the past, the present, and future.  

Trends Around Channel Usage in Contact Center

White Paper

Evolve IP co-sponsored an omnichannel report with Contact Babel. This documents explains the top trends around Channel Usage in Contact Center of the ...

Evolve IP Named For Sixth Time to the 2018 Inc. 500.. → Evolve IP Named For Sixth Time to the 2018 Inc. 500 | 5000.. →

Evolve IP is excited to announce that we have been included in Inc. Magazine's 2018 Inc 500 | 5000 list for the sixth time since 2012. The ...

Press Release
Press Release
104 jplist-folder-All-Posts-292 Press-Release-Press-Release jplist-topic-5000-List jplist-topic-Evolve-Ip jplist-topic-Inc-Magazine jplist-topic-OneCloud jplist-topic-Press-Release jplist-topic-Recognition 0 242642 242642 Evolve IP is excited to announce that we have been included in Inc. Magazine's 2018 Inc 500 | 5000 list for the sixth time since 2012. The Inc. 500 | 5000 is the most prestigious ranking of the nation’s fastest-growing private companies in America. 

Evolve IP Named For Sixth Time to the 2018 Inc. 500 | 5000.. →

Press Release

Evolve IP is excited to announce that we have been included in Inc. Magazine's 2018 Inc 500 | 5000 list for the sixth time since 2012. The Inc. 500 | ...

Here's What 1,500+ IT and C-Level Executives had to.. → Here's What 1,500+ IT and C-Level Executives had to say.. →

Evolve IP launched our first Cloud Adoption Survey in 2012 and, in subsequent years, we have emailed hundreds of thousands of IT ...

Blog Article
Blog Article
105 jplist-folder-All-Posts-292 jplist-folder-Blog-293 Blog jplist-topic-Cloud-Adoption jplist-topic-cloud-communication jplist-topic-cloud-computing jplist-topic-Evolve-Ip jplist-topic-Survey 0 242166 242166 Evolve IP launched our first Cloud Adoption Survey in 2012 and, in subsequent years, we have emailed hundreds of thousands of IT professionals and C-level executives to understand their cloud mindset and gain a deeper understanding of the market trends. This year 1,554 participants contributed to the survey. Here are 9 key findings from the survey!

Here's What 1,500+ IT and C-Level Executives had to say.. →

Blog Article

Evolve IP launched our first Cloud Adoption Survey in 2012 and, in subsequent years, we have emailed hundreds of thousands of IT professionals and ...

Omnichannel Report: The Inner Circle Guide to.. → Omnichannel Report: The Inner Circle Guide to Omnichannel

Evolve IP co-sponsored this omnichannel report with Contact Babel. This report includes some interesting information around the omnichannel ...

Research Report
Research Report
106 jplist-folder-All-Posts-292 Research-Report-Research-Report jplist-topic-Cc jplist-topic-Ccaas jplist-topic-Contact-Babel jplist-topic-contact-center jplist-topic-Evolve-Ip jplist-topic-Omnichannel jplist-topic-Report jplist-topic-Trends 0 240429 240429 Evolve IP co-sponsored this omnichannel report with Contact Babel. This report includes some interesting information around the omnichannel trends and market. A few topics include:Trends around Channel Usage: Past / Present / FutureCustomer & Business Drivers for OmnichannelTop Trends & Findings on Different Channels for Contact CentersBarriers & Constraints around OmnichannelGetting Omnichannel RightBuilding a Personalized Omnichannel Service & StrategyChecklist: Key Elements to Achieving your Omnichannel StrategyMost Frequently Asked Omnichannel End-User Questions – An Interview with VP of Contact Center Solutions, Rich Fox

Omnichannel Report: The Inner Circle Guide to Omnichannel

Research Report

Evolve IP co-sponsored this omnichannel report with Contact Babel. This report includes some interesting information around the omnichannel trends ...

Evolve IP & NJCUL Services Corporation Partner to.. → Evolve IP & NJCUL Services Corporation Partner to Bring.. →

Evolve IP has partnered with the New Jersey Credit Union League Services Corporation (NJCUL) to bring compliance-focused, integrated cloud ...

Press Release
Press Release
107 jplist-folder-All-Posts-292 Press-Release-Press-Release jplist-topic-Ccaas jplist-topic-Cloud-Solutions jplist-topic-Credit-Union jplist-topic-Daas jplist-topic-DRaaS jplist-topic-Evolve-Ip jplist-topic-Iaas jplist-topic-NJCUL jplist-topic-Ucaas jplist-topic-vertical 0 239373 239373 Evolve IP has partnered with the New Jersey Credit Union League Services Corporation (NJCUL) to bring compliance-focused, integrated cloud communications and cloud computing services to New Jersey’s 150+ credit unions. NJCUL thoroughly vetted and carefully selected Evolve IP as part of their partner program to ensure the company meets the needs of New Jersey credit unions.

Evolve IP & NJCUL Services Corporation Partner to Bring.. →

Press Release

Evolve IP has partnered with the New Jersey Credit Union League Services Corporation (NJCUL) to bring compliance-focused, integrated cloud ...

Data Protection for Federally Qualified Health.. → Data Protection for Federally Qualified Health Centers.. →

In the days of paper charts, it wasn’t necessarily important that systems were up all the time, but it’s completely different now in ...

Blog Article
Blog Article
108 jplist-folder-All-Posts-292 jplist-folder-Blog-293 Blog jplist-topic-compliance jplist-topic-data-protection jplist-topic-disaster-recovery jplist-topic-DR jplist-topic-DRaaS jplist-topic-healthcare jplist-topic-security 0 238917 238917 In the days of paper charts, it wasn’t necessarily important that systems were up all the time, but it’s completely different now in the world of EHRs. Today, if something happens to an FQHC’s local facility, they need to get to their data back quickly – via a sound disaster recovery capability – or the quality of care suffers.

Data Protection for Federally Qualified Health Centers.. →

Blog Article

In the days of paper charts, it wasn’t necessarily important that systems were up all the time, but it’s completely different now in the world of ...

The Most Overlooked component of Business Continuity The Most Overlooked component of Business Continuity

While IT leaders are generally prepared with solutions to get servers and data centers up-and-running quickly, business continuity for ...

Blog Article
Blog Article
109 jplist-folder-All-Posts-292 jplist-folder-Blog-293 Blog jplist-topic-Business-Continuity jplist-topic-Communication-Systems jplist-topic-disaster-recovery jplist-topic-DRaaS jplist-topic-Evolve-Ip jplist-topic-uc jplist-topic-Ucaas jplist-topic-Unified-Communication 0 238884 238884 While IT leaders are generally prepared with solutions to get servers and data centers up-and-running quickly, business continuity for communications capabilities is often overlooked. That oversight can cause significant financial damage as customers that are unable to contact a business is likely to look or purchase elsewhere.

The Most Overlooked component of Business Continuity

Blog Article

While IT leaders are generally prepared with solutions to get servers and data centers up-and-running quickly, business continuity for communications ...

Implementing an In-House Call Center Checklist Implementing an In-House Call Center Checklist

This checklist takes the approach that your call center is a blank piece of paper and you are starting from scratch. In reality, you may ...

Data Sheet
Data Sheet
110 jplist-folder-All-Posts-292 Data-Sheet-Data-Sheet jplist-topic-Call-Center jplist-topic-Ccaas jplist-topic-Checklist jplist-topic-data jplist-topic-Evolve-Ip jplist-topic-In-house 0 238351 238351 This checklist takes the approach that your call center is a blank piece of paper and you are starting from scratch. In reality, you may already have answers to some of the topics covered based upon your organization. That just means you are a few steps ahead and you can just check those boxes off and focus on the other areas that still need to be addressed.

Implementing an In-House Call Center Checklist

Data Sheet

This checklist takes the approach that your call center is a blank piece of paper and you are starting from scratch. In reality, you may already have ...

Keel Point Investment Advisory Case Study Keel Point Investment Advisory Case Study

Financial Services Firm Leverages the Evolve IP OneCloudTM for Integrated Solutions including: Virtual Desktops, Disaster Recovery, IP ...

Case Study
Case Study
111 jplist-folder-All-Posts-292 Case-Study-Case-Study jplist-topic-Case-Study jplist-topic-disaster-recovery jplist-topic-DRaaS jplist-topic-Evolve-Ip jplist-topic-finance jplist-topic-Iaas jplist-topic-infrastructure jplist-topic-IP-Phone-System jplist-topic-Keel-Point jplist-topic-virtual-desktops 0 238330 238330 Financial Services Firm Leverages the Evolve IP OneCloudTM for Integrated Solutions including: Virtual Desktops, Disaster Recovery, IP Phone System and Infrastructure-as-a-Service.

Keel Point Investment Advisory Case Study

Case Study

Financial Services Firm Leverages the Evolve IP OneCloudTM for Integrated Solutions including: Virtual Desktops, Disaster Recovery, IP Phone System ...

Moving Technology Checklist Moving Technology Checklist

When moving your organization’s technology to a new location the most important thing is to allow plenty of time to thoroughly plan the ...

Data Sheet
Data Sheet
112 jplist-folder-All-Posts-292 Data-Sheet-Data-Sheet jplist-topic-Checklist jplist-topic-cloud-communications jplist-topic-cloud-computing jplist-topic-data jplist-topic-Evolve-Ip jplist-topic-technology 0 238309 238309 When moving your organization’s technology to a new location the most important thing is to allow plenty of time to thoroughly plan the move and prepare your new office. Find out more with Evolve IP's Moving Technology Checklist.

Moving Technology Checklist

Data Sheet

When moving your organization’s technology to a new location the most important thing is to allow plenty of time to thoroughly plan the move and ...

Ampla Health Case Study Ampla Health Case Study

California-based Federally Qualified Health Center (FQHC) Deploys Disaster Recovery as a Service (DRaaS) for HIPAA-compliant PHI protection.

Case Study
Case Study
113 jplist-folder-All-Posts-292 Case-Study-Case-Study jplist-topic-Ampla-Health jplist-topic-Case-Study jplist-topic-disaster-recovery jplist-topic-DR jplist-topic-DRaaS jplist-topic-Evolve-Ip jplist-topic-healthcare jplist-topic-hipaa jplist-topic-HITRUST jplist-topic-PHI 0 238275 238275 California-based Federally Qualified Health Center (FQHC) Deploys Disaster Recovery as a Service (DRaaS) for HIPAA-compliant PHI protection.

Ampla Health Case Study

Case Study

California-based Federally Qualified Health Center (FQHC) Deploys Disaster Recovery as a Service (DRaaS) for HIPAA-compliant PHI protection.

Evolve IP Hosts First Industry-Agnostic HITRUST.. → Evolve IP Hosts First Industry-Agnostic HITRUST Educational.. →

Earlier this month, Evolve IP hosted a unique compliance, security, and risk management event for Greater Philadelphia companies.

Blog Article
Blog Article
114 jplist-folder-All-Posts-292 jplist-folder-Blog-293 Blog jplist-topic-compliance jplist-topic-Evolve-Ip jplist-topic-HITRUST jplist-topic-HITRUST-CSF jplist-topic-security 0 237340 237340 Earlier this month, Evolve IP hosted a unique compliance, security, and risk management event for Greater Philadelphia companies. 

Evolve IP Hosts First Industry-Agnostic HITRUST Educational.. →

Blog Article

Earlier this month, Evolve IP hosted a unique compliance, security, and risk management event for Greater Philadelphia companies.

RXBenefits Case Study RXBenefits Case Study

RXBenefits gains business insights with advanced Contact Center and scalable Unified Communications with Evolve IP’s OneCloud platform.

Case Study
Case Study
115 jplist-folder-All-Posts-292 Case-Study-Case-Study jplist-topic-Case-Study jplist-topic-Ccaas jplist-topic-contact-center jplist-topic-Evolve-Ip jplist-topic-OneCloud jplist-topic-RXBenefits jplist-topic-uc jplist-topic-Ucaas jplist-topic-unified-communications 0 237329 237329 RXBenefits gains business insights with advanced Contact Center and scalable Unified Communications with Evolve IP’s OneCloud platform.

RXBenefits Case Study

Case Study

RXBenefits gains business insights with advanced Contact Center and scalable Unified Communications with Evolve IP’s OneCloud platform.

Evolve IP Acquires Leading Midwest Cloud.. → Evolve IP Acquires Leading Midwest Cloud Communications.. →

Addition of Minnesota-based Unified Communications as a Service (UCaaS) Technology Firm Continues Evolve IP’s Growth Strategy.

Press Release
Press Release
116 jplist-folder-All-Posts-292 Press-Release-Press-Release jplist-topic-acquisition jplist-topic-AiTech jplist-topic-cloud-communications jplist-topic-Evolve-Ip jplist-topic-uc jplist-topic-Ucaas jplist-topic-unified-communications 0 237318 237318 Addition of Minnesota-based Unified Communications as a Service (UCaaS) Technology Firm Continues Evolve IP’s Growth Strategy.

Evolve IP Acquires Leading Midwest Cloud Communications.. →

Press Release

Addition of Minnesota-based Unified Communications as a Service (UCaaS) Technology Firm Continues Evolve IP’s Growth Strategy.

Work From Home Checklist for Contact Center.. → Work From Home Checklist for Contact Center Professionals

According to Gartner, 40% of workers spend their time working remotely and by 2021, organizations will encourage 40% more workers to work ...

Data Sheet
Data Sheet
117 jplist-folder-All-Posts-292 Data-Sheet-Data-Sheet jplist-topic-Ccaas jplist-topic-Checklist jplist-topic-contact-center jplist-topic-Ecs jplist-topic-Evolve-Contact-Suite jplist-topic-Evolve-Ip jplist-topic-Remote jplist-topic-WFH 0 233443 233443

Work From Home Checklist for Contact Center Professionals

Data Sheet

According to Gartner, 40% of workers spend their time working remotely and by 2021, organizations will encourage 40% more workers to work remotely ...

HITRUST Cloud Brief HITRUST Cloud Brief

While originally developed to ensure HIPAA compliance, the HITRUST Common Security Framework (CSF) is a rigorous risk management approach ...

Data Sheet
Data Sheet
118 jplist-folder-All-Posts-292 Data-Sheet-Data-Sheet jplist-topic-compliance jplist-topic-Compliance-Cloud jplist-topic-CSF jplist-topic-Evolve-Ip jplist-topic-hipaa jplist-topic-HITRUST jplist-topic-security 0 231316 231316 While originally developed to ensure HIPAA compliance, the HITRUST Common Security Framework (CSF) is a rigorous risk management approach that provides comprehensive cybersecurity protection for all industries. Evolve IP is proud to have achieved HITRUST CSF certification in January 2018!

HITRUST Cloud Brief

Data Sheet

While originally developed to ensure HIPAA compliance, the HITRUST Common Security Framework (CSF) is a rigorous risk management approach that ...

Apria Healthcare Apria Healthcare

Evolve IP provides Apria Healthcare, America's leading provider of integrated home healthcare products and services, with disaster ...

Case Study
Case Study
119 jplist-folder-All-Posts-292 Case-Study-Case-Study jplist-topic-Apria jplist-topic-backup jplist-topic-Call-Center jplist-topic-Ccaas jplist-topic-disaster-recovery jplist-topic-DR jplist-topic-DRaaS jplist-topic-Evolve-Ip jplist-topic-healthcare jplist-topic-hosted-pbx jplist-topic-IP-Phone-System 0 231305 231305 Evolve IP provides Apria Healthcare, America's leading provider of integrated home healthcare products and services, with disaster avoidance, visibility into the call center, improved customer experience, and significant cost savings. 

Apria Healthcare

Case Study

Evolve IP provides Apria Healthcare, America's leading provider of integrated home healthcare products and services, with disaster avoidance, ...

10 Steps to Prepare for Virtualization/Movement to.. → 10 Steps to Prepare for Virtualization/Movement to the Cloud

When you are shifting to a Cloud-sourced infrastructure model, there are several things you need to consider and do in preparation. Find ...

Blog Article
Blog Article
120 jplist-folder-All-Posts-292 jplist-folder-Blog-293 Blog jplist-topic-backup jplist-topic-cloud-infrastructure jplist-topic-DR jplist-topic-Evolve-Ip jplist-topic-Iaas jplist-topic-it jplist-topic-Virtualization 0 231293 231293 When you are shifting to a Cloud-sourced infrastructure model, there are several things you need to consider and do in preparation. Find out what they are here!

10 Steps to Prepare for Virtualization/Movement to the Cloud

Blog Article

When you are shifting to a Cloud-sourced infrastructure model, there are several things you need to consider and do in preparation. Find out what ...

Evolve IP Expands Licensing for Equinox Protector.. → Evolve IP Expands Licensing for Equinox Protector Solution

Leading business assurance solutions provider Equinox Information Systems reports today that Evolve IP, The Cloud Strategy Company™, ...

Press Release
Press Release
121 jplist-folder-All-Posts-292 Press-Release-Press-Release jplist-topic-Equinox jplist-topic-Evolve-Ip jplist-topic-FMS jplist-topic-Fraud jplist-topic-Licensing jplist-topic-Press-Release jplist-topic-Protector 0 231106 231106 Leading business assurance solutions provider Equinox Information Systems reports today that Evolve IP, The Cloud Strategy Company™, has expanded their license for the Protector fraud management solution (FMS) from Equinox to monitor additional domestic network traffic for the company’s contact center as well as to process additional international traffic from acquisitions in the Netherlands and the United Kingdom. 

Evolve IP Expands Licensing for Equinox Protector Solution

Press Release

Leading business assurance solutions provider Equinox Information Systems reports today that Evolve IP, The Cloud Strategy Company™, has ...

IVR: A Basic Guide to Interactive Voice Response.. → IVR: A Basic Guide to Interactive Voice Response Systems

Most large companies use Interactive Voice Response (IVR) systems today for call management, however an IVR system is ideal for any size ...

Blog Article
Blog Article
122 jplist-folder-All-Posts-292 jplist-folder-Blog-293 Blog jplist-topic-Call-Center jplist-topic-Call-Management jplist-topic-Ccaas jplist-topic-Evolve-Ip jplist-topic-First-Call-Resolution jplist-topic-IVR jplist-topic-Queue-Callback jplist-topic-voice 0 230472 230472 Most large companies use Interactive Voice Response (IVR) systems today for call management, however an IVR system is ideal for any size company that experiences high call volumes. This blog explains how IVR is an efficient and effective way to cut costs and reduce call processing time.

IVR: A Basic Guide to Interactive Voice Response Systems

Blog Article

Most large companies use Interactive Voice Response (IVR) systems today for call management, however an IVR system is ideal for any size company that ...

Common Cloud Misperceptions in Financial Services Common Cloud Misperceptions in Financial Services

Blog Article
Blog Article
123 jplist-folder-All-Posts-292 jplist-folder-Blog-293 Blog jplist-topic-cloud-communications jplist-topic-cloud-computing jplist-topic-data-security jplist-topic-Evolve-Ip jplist-topic-finance jplist-topic-Financial-Services jplist-topic-OneCloud 0 230451 230451

Common Cloud Misperceptions in Financial Services

Blog Article

4 Reasons Why it is Critical for ACD and CRM to.. → 4 Reasons Why it is Critical for ACD and CRM to Work.. →

In today's world where organizations are fiercely fighting to provide great customer satisfaction, linkage between ACD and CRM is ...

Blog Article
Blog Article
124 jplist-folder-All-Posts-292 jplist-folder-Blog-293 Blog jplist-topic-Acd jplist-topic-Ccaas jplist-topic-contact-center jplist-topic-CRM jplist-topic-Evolve-Contact-Suite jplist-topic-Evolve-Ip jplist-topic-Gartner 0 230395 230395 In today's world where organizations are fiercely fighting to provide great customer satisfaction, linkage between ACD and CRM is paramount. Learn how customer satisfaction is enabled by integrating the CRM with the ACD.

4 Reasons Why it is Critical for ACD and CRM to Work.. →

Blog Article

In today's world where organizations are fiercely fighting to provide great customer satisfaction, linkage between ACD and CRM is paramount. Learn ...

Security Benefits of DaaS Security Benefits of DaaS

Find out how DaaS can help you enhance security and compliance, maintain control and privacy, and eliminate "Shadow IT".

Blog Article
Blog Article
125 jplist-folder-All-Posts-292 jplist-folder-Blog-293 Blog jplist-topic-cloud-computing jplist-topic-Daas jplist-topic-Desktop jplist-topic-Desktop-As-A-Service jplist-topic-Evolve-Ip 0 230385 230385 Find out how DaaS can help you enhance security and compliance, maintain control and privacy, and eliminate "Shadow IT".

Security Benefits of DaaS

Blog Article

Find out how DaaS can help you enhance security and compliance, maintain control and privacy, and eliminate "Shadow IT".

Network Virtualization and Job Security Network Virtualization and Job Security

It's time to move out of the hardwired past and into the era of the virtualized network. This blog explains why you should care about ...

Blog Article
Blog Article
126 jplist-folder-All-Posts-292 jplist-folder-Blog-293 Blog jplist-topic-Cloud-Connect jplist-topic-Evolve-Ip jplist-topic-Iaas jplist-topic-infrastructure jplist-topic-Job-Security jplist-topic-SD-WAN jplist-topic-Virtualization jplist-topic-Virtualized-Network 0 230356 230356 It's time to move out of the hardwired past and into the era of the virtualized network. This blog explains why you should care about network virtualization!

Network Virtualization and Job Security

Blog Article

It's time to move out of the hardwired past and into the era of the virtualized network. This blog explains why you should care about network ...

OneCloud Financial Services OneCloud Financial Services

A Foundation for Financial Services Success

OneCloud allows financial services firms to access world-class computing and communications capabilities, while reducing costs and ...

Data Sheet
Data Sheet
127 jplist-folder-All-Posts-292 Data-Sheet-Data-Sheet jplist-topic-cloud-communications jplist-topic-cloud-computing jplist-topic-Evolve-Ip jplist-topic-Financial-Services jplist-topic-OneCloud 0 230326 230326 OneCloud allows financial services firms to access world-class computing and communications capabilities, while reducing costs and simplifying oversight reporting. 

OneCloud Financial Services

Data Sheet

OneCloud allows financial services firms to access world-class computing and communications capabilities, while reducing costs and simplifying ...

Skype Communicator Skype Communicator

Evolve IP's Skype Communicator improves the unified communication experience for Microsoft Office 365 users by providing enterprise-grade ...

Data Sheet
Data Sheet
128 jplist-folder-All-Posts-292 Data-Sheet-Data-Sheet jplist-topic-Evolve-Ip jplist-topic-O365 jplist-topic-office-365 jplist-topic-Skype jplist-topic-Skype-Communicator jplist-topic-uc jplist-topic-Ucaas jplist-topic-unified-communications 0 230269 230269 Evolve IP's Skype Communicator improves the unified communication experience for Microsoft Office 365 users by providing enterprise-grade telephony features such as PSTN calling, phone presence status, softphone calling, and more. With Skype Communicator, your organization will have the ability to Skype for REAL Business.

Skype Communicator

Data Sheet

Evolve IP's Skype Communicator improves the unified communication experience for Microsoft Office 365 users by providing enterprise-grade telephony ...

Hosted PBX (HPBX) Hosted PBX (HPBX)

Evolve IP’s hosted phone system solution delivers award-winning collaboration (video,chat, conferencing and more) and crystal clear voice ...

Data Sheet
Data Sheet
129 jplist-folder-All-Posts-292 Data-Sheet-Data-Sheet jplist-topic-Evolve-Ip jplist-topic-hosted-pbx jplist-topic-HPBX jplist-topic-pbx jplist-topic-Phone-System jplist-topic-uc jplist-topic-Ucaas jplist-topic-unified-communications 0 229142 229142 Evolve IP’s hosted phone system solution delivers award-winning collaboration (video,chat, conferencing and more) and crystal clear voice services that integrate with all business applications used today; dramatically easing deployment and user adoption. Our internationally available IP phone system with unified communication (UCaaS) apps frees organizations from the hassle of managing carriers, hardware and vendors.

Hosted PBX (HPBX)

Data Sheet

Evolve IP’s hosted phone system solution delivers award-winning collaboration (video,chat, conferencing and more) and crystal clear voice services ...

Evolve IP Provider Highlights UCaaS and CCaaS Evolve IP Provider Highlights UCaaS and CCaaS

Provider Highlights
Provider Highlights
130 jplist-folder-All-Posts-292 jplist-folder-All-Posts-292 Provider-Highlights-Provider-Highlights jplist-topic-Evolve-Ip jplist-topic-Ucaas jplist-topic-Ccaas jplist-topic-Highlights 0 228310 228310

Evolve IP Provider Highlights UCaaS and CCaaS

Provider Highlights

Executives and IT Professionals Reveal Preference.. → Executives and IT Professionals Reveal Preference for the.. →

5th Annual Cloud Adoption Survey by Evolve IP® Reveals New Findings, Including IT Managers’ Confidence in the Cloud at Highest Recorded ...

Press Release
Press Release
131 jplist-folder-All-Posts-292 jplist-folder-All-Posts-292 Press-Release-Press-Release jplist-topic-cloud jplist-topic-Cloud-Adoption jplist-topic-cloud-communications jplist-topic-cloud-computing jplist-topic-Evolve-Ip jplist-topic-Survey 0 227972 227972 5th Annual Cloud Adoption Survey by Evolve IP® Reveals New Findings, Including IT Managers’ Confidence in the Cloud at Highest Recorded Level!

Executives and IT Professionals Reveal Preference for the.. →

Press Release

5th Annual Cloud Adoption Survey by Evolve IP® Reveals New Findings, Including IT Managers’ Confidence in the Cloud at Highest Recorded Level!

M24 Seven Confirms Strategic Partnership in the.. → M24 Seven Confirms Strategic Partnership in the United.. →

M24Seven, one of the United Kingdom’s fastest-growing connectivity and internet infrastructure providers, has reconfirmed their strategic ...

Press Release
Press Release
132 jplist-folder-All-Posts-292 jplist-folder-All-Posts-292 Press-Release-Press-Release jplist-topic-connectivity jplist-topic-Evolve-Ip jplist-topic-Internet-Infrastructure jplist-topic-M24-Seven jplist-topic-Thevoicefactory 0 225214 225214 M24Seven, one of the United Kingdom’s fastest-growing connectivity and internet infrastructure providers, has reconfirmed their strategic partnership with thevoicefactory, an Evolve IP company.

M24 Seven Confirms Strategic Partnership in the United.. →

Press Release

M24Seven, one of the United Kingdom’s fastest-growing connectivity and internet infrastructure providers, has reconfirmed their strategic ...

Evolve Cares - Junior Achievement 2018 Evolve Cares - Junior Achievement 2018

The Junior Achievement Company Program had another successful year at Evolve IP. Over the course of six months, students have worked ...

Video
Video
133 jplist-folder-All-Posts-292 jplist-folder-All-Posts-292 Video-Video jplist-topic-Evolve-Cares jplist-topic-Evolve-Ip jplist-topic-Junior-Achievement jplist-topic-Volunteering 0 224234 224234 The Junior Achievement Company Program had another successful year at Evolve IP. Over the course of six months, students have worked together to start a business from the ground up. This year, Second Chance Plants walked away with the winning Stage Presentation!

Evolve Cares - Junior Achievement 2018

Video

The Junior Achievement Company Program had another successful year at Evolve IP. Over the course of six months, students have worked together to ...

Case Study - What Was Your Cloud Deployment Like.. → Case Study - What Was Your Cloud Deployment Like With.. →

Video
Video
134 jplist-folder-All-Posts-292 jplist-folder-All-Posts-292 Video-Video jplist-topic-Case-Study jplist-topic-cloud jplist-topic-Evolve-Ip jplist-topic-Marshberry jplist-topic-video 0 224217 224217

Case Study - What Was Your Cloud Deployment Like With.. →

Video

Case Study - How Did Evolve IP Integrate and.. → Case Study - How Did Evolve IP Integrate and Future-Proof A.. →

Video
Video
135 jplist-folder-All-Posts-292 jplist-folder-All-Posts-292 Video-Video jplist-topic-Case-Study jplist-topic-Evolve-Ip jplist-topic-Marshberry jplist-topic-video 0 224216 224216

Case Study - How Did Evolve IP Integrate and Future-Proof A.. →

Video

Case Study - What Would You Tell a Business That.. → Case Study - What Would You Tell a Business That Was.. →

Video
Video
136 jplist-folder-All-Posts-292 jplist-folder-All-Posts-292 Video-Video jplist-topic-Case-Study jplist-topic-Evolve-Ip jplist-topic-Marshberry jplist-topic-video 0 224201 224201

Case Study - What Would You Tell a Business That Was.. →

Video

Case Study - How Has Evolve IP Shown That It Is.. → Case Study - How Has Evolve IP Shown That It Is Truly.. →

Video
Video
137 jplist-folder-All-Posts-292 jplist-folder-All-Posts-292 Video-Video jplist-topic-Case-Study jplist-topic-Evolve-Ip jplist-topic-Invested-In-Your-Future jplist-topic-Marshberry jplist-topic-video 0 224190 224190

Case Study - How Has Evolve IP Shown That It Is Truly.. →

Video

Case Study - How Reliable Have Evolve IP's Services.. → Case Study - How Reliable Have Evolve IP's Services Been?

Video
Video
138 jplist-folder-All-Posts-292 jplist-folder-All-Posts-292 Video-Video jplist-topic-Case-Study jplist-topic-Evolve-Ip jplist-topic-Marshberry jplist-topic-Reliability 0 224163 224163

Case Study - How Reliable Have Evolve IP's Services Been?

Video

Case Study - What's It Like Working With Evolve IP.. → Case Study - What's It Like Working With Evolve IP Client.. →

Video
Video
139 jplist-folder-All-Posts-292 jplist-folder-All-Posts-292 Video-Video jplist-topic-Case-Study jplist-topic-Client-Support jplist-topic-Evolve-Ip jplist-topic-Marshberry jplist-topic-video 0 224162 224162

Case Study - What's It Like Working With Evolve IP Client.. →

Video

Evolve Cares - MANNA Evolve Cares - MANNA

On April 24th, the Evolve Cares team visited the MANNA Kitchen in Philadelphia. MANNA clients receive 3 meals a day, 7 days a week, all ...

Video
Video
140 jplist-folder-All-Posts-292 jplist-folder-All-Posts-292 Video-Video jplist-topic-Evolve-Cares jplist-topic-Evolve-Ip jplist-topic-MANNA jplist-topic-Volunteer 0 224147 224147 On April 24th, the Evolve Cares team visited the MANNA Kitchen in Philadelphia. MANNA clients receive 3 meals a day, 7 days a week, all home delivered at no charge to the client. All meals are medically tailored based on client illness and provide 100% Nutrition.

Evolve Cares - MANNA

Video

On April 24th, the Evolve Cares team visited the MANNA Kitchen in Philadelphia. MANNA clients receive 3 meals a day, 7 days a week, all home ...

Call Center Etiquette Call Center Etiquette

The call center is your enterprise’s lifeblood. Providing a positive customer contact experience is critical to your business success. ...

Blog Article
Blog Article
141 jplist-folder-All-Posts-292 jplist-folder-Blog-293 Blog jplist-topic-Call-Center jplist-topic-Cc jplist-topic-Ccaas jplist-topic-contact-center jplist-topic-Customer-Satisfaction jplist-topic-Evolve-Ip jplist-topic-Gartner jplist-topic-KPI 0 224095 224095 The call center is your enterprise’s lifeblood. Providing a positive customer contact experience is critical to your business success. Ensure you prioritize call center customer satisfaction with these six strategies to enhance agent-customer interactions.

Call Center Etiquette

Blog Article

The call center is your enterprise’s lifeblood. Providing a positive customer contact experience is critical to your business success. Ensure you ...

How to Prepare for an IT Disaster How to Prepare for an IT Disaster

While 100% prevention of an IT disaster is impossible, there are several ways you can ensure the business impact is minimal. How? Cloud ...

Blog Article
Blog Article
142 jplist-folder-All-Posts-292 jplist-folder-Blog-293 Blog jplist-topic-Cloud-Backup jplist-topic-compliance jplist-topic-Disaster jplist-topic-DR jplist-topic-DRaaS jplist-topic-Evolve-Ip jplist-topic-O365 jplist-topic-Sync 0 224094 224094 While 100% prevention of an IT disaster is impossible, there are several ways you can ensure the business impact is minimal. How? Cloud Services. Here are just a few of the many ways cloud services can keep your business running and protect your data!

How to Prepare for an IT Disaster

Blog Article

While 100% prevention of an IT disaster is impossible, there are several ways you can ensure the business impact is minimal. How? Cloud Services. ...

How Well Do You Know Your Tech Influencers? How Well Do You Know Your Tech Influencers?

This Tech Quiz will test how much you know about technology influencers. Do you think you have what it takes to ace the quiz?

Blog Article
Blog Article
143 jplist-folder-All-Posts-292 jplist-folder-Blog-293 Blog jplist-topic-Evolve-Ip jplist-topic-Quiz jplist-topic-Tech jplist-topic-technology 0 223882 223882 This Tech Quiz will test how much you know about technology influencers. Do you think you have what it takes to ace the quiz?

How Well Do You Know Your Tech Influencers?

Blog Article

This Tech Quiz will test how much you know about technology influencers. Do you think you have what it takes to ace the quiz?

Evolve IP Cloud Scholarship Evolve IP Cloud Scholarship

Evolve IP’s annual Cloud Scholarship is designed to help students who are studying for a career in technology or computer sciences. The ...

Blog Article
Blog Article
144 jplist-folder-All-Posts-292 jplist-folder-Blog-293 Blog jplist-topic-Evolve-Ip jplist-topic-Scholarship 0 223871 223871 Evolve IP’s annual Cloud Scholarship is designed to help students who are studying for a career in technology or computer sciences. The scholarships are awarded based on need coupled with the strengths of the candidate’s academic background and demonstrated leadership. Learn more about our annual scholarship today!

Evolve IP Cloud Scholarship

Blog Article

Evolve IP’s annual Cloud Scholarship is designed to help students who are studying for a career in technology or computer sciences. The ...

eBook: How Office 365 Supports Remote Workers eBook: How Office 365 Supports Remote Workers

This eBook describes 6 types of remote workers, how to evaluate their technical needs and to assess how Office 365 can help enhance and ...

eBook
eBook
145 jplist-folder-All-Posts-292 jplist-folder-All-Posts-292 eBook-eBook jplist-topic-Evolve-Ip jplist-topic-microsoft jplist-topic-O365 jplist-topic-office-365 0 223840 223840 This eBook describes 6 types of remote workers, how to evaluate their technical needs and to assess how Office 365 can help enhance and simplify their remote work styles across all their devices, bringing new levels of productivity to their employer.

eBook: How Office 365 Supports Remote Workers

eBook

This eBook describes 6 types of remote workers, how to evaluate their technical needs and to assess how Office 365 can help enhance and simplify ...

Disaster Recovery Checklist Disaster Recovery Checklist

This document provides suggestions for executives to evaluate their current disaster avoidance plans or, should a plan not exist, provide ...

Data Sheet
Data Sheet
146 jplist-folder-All-Posts-292 jplist-folder-All-Posts-292 Data-Sheet-Data-Sheet jplist-topic-Avoidance jplist-topic-Communications-Systems jplist-topic-data-center jplist-topic-disaster-recovery jplist-topic-DR jplist-topic-DRaaS jplist-topic-Evolve-Ip jplist-topic-Gartner jplist-topic-General-Planning 0 223646 223646 This document provides suggestions for executives to evaluate their current disaster avoidance plans or, should a plan not exist, provide directional measures to protect their information and communications systems. It is broken down into 3 functional areas: General Planning, Data Center Preparation and Communications System Continuance. This checklist does not cover human resources, insurance protection or crisis management communications.

Disaster Recovery Checklist

Data Sheet

This document provides suggestions for executives to evaluate their current disaster avoidance plans or, should a plan not exist, provide directional ...

Disaster Recovery Cheat Sheet Disaster Recovery Cheat Sheet

Disasters can happen at any time, so it’s essential to develop a comprehensive plan that protects your company’s data from multiple ...

Data Sheet
Data Sheet
147 jplist-folder-All-Posts-292 jplist-folder-All-Posts-292 Data-Sheet-Data-Sheet jplist-topic-Cloud-Backup jplist-topic-disaster-recovery jplist-topic-DR jplist-topic-Dr-Plan jplist-topic-DRaaS jplist-topic-Evolve-Ip jplist-topic-Fully-Managed jplist-topic-Gartner jplist-topic-Self-Managed 0 223645 223645 Disasters can happen at any time, so it’s essential to develop a comprehensive plan that protects your company’s data from multiple scenarios—from natural disasters to human error and everything in between. Having a complete plan will give you peace of mind and make you feel confident that all your bases are covered. Think through these questions to help develop a disaster recovery plan for your business.

Disaster Recovery Cheat Sheet

Data Sheet

Disasters can happen at any time, so it’s essential to develop a comprehensive plan that protects your company’s data from multiple ...

Mobile Device Management (MDM) Mobile Device Management (MDM)

Evolve IP’s Mobile Device Management (MDM) simplifies mobility for organizations while empowering end users. With MDM, organizations can ...

Data Sheet
Data Sheet
148 jplist-folder-All-Posts-292 jplist-folder-All-Posts-292 Data-Sheet-Data-Sheet jplist-topic-Data-Prevention jplist-topic-Integration jplist-topic-MDM jplist-topic-Mobile-Device-Management jplist-topic-uc jplist-topic-Ucaas jplist-topic-unified-communications 0 223620 223620 Evolve IP’s Mobile Device Management (MDM) simplifies mobility for organizations while empowering end users. With MDM, organizations can easily deploy, configure, secure, manage and support devices across multiple mobile platforms and operating systems. Powered by Airwatch, part of VMware's Workspace ONE, the integrated solution helps companies reduce costs and increase efficiency while mitigating security risks and preventing data loss.

Mobile Device Management (MDM)

Data Sheet

Evolve IP’s Mobile Device Management (MDM) simplifies mobility for organizations while empowering end users. With MDM, organizations can easily ...

Executive Primer on Disaster Recovery and Business.. → Executive Primer on Disaster Recovery and Business.. →

This cloud brief explores the causes, frequencies and costs of downtime, the essential elements of Disaster Recovery and Business ...

Data Sheet
Data Sheet
149 jplist-folder-All-Posts-292 jplist-folder-All-Posts-292 Data-Sheet-Data-Sheet jplist-topic-BS jplist-topic-Business-Continuity jplist-topic-disaster-recovery jplist-topic-DR jplist-topic-DRaaS jplist-topic-Evolve-Ip 0 223530 223530 This cloud brief explores the causes, frequencies and costs of downtime, the essential elements of Disaster Recovery and Business Continuity (DR/BC) and the critical need to view disaster planning as a fundamental aspect of your business strategy.

Executive Primer on Disaster Recovery and Business.. →

Data Sheet

This cloud brief explores the causes, frequencies and costs of downtime, the essential elements of Disaster Recovery and Business Continuity (DR/BC) ...

Understanding the Difference: Virtual vs Hosted.. → Understanding the Difference: Virtual vs Hosted Phone.. →

Many people think that the term “Virtual PBX” is synonymous with “Hosted PBX” or “Cloud-based PBX”. Although both provide a ...

Data Sheet
Data Sheet
150 jplist-folder-All-Posts-292 jplist-folder-All-Posts-292 Data-Sheet-Data-Sheet jplist-topic-Evolve-Ip jplist-topic-hosted-pbx jplist-topic-pbx jplist-topic-phone-systems jplist-topic-uc jplist-topic-Ucaas jplist-topic-unified-communications jplist-topic-Virtual-PBX 0 223509 223509 Many people think that the term “Virtual PBX” is synonymous with “Hosted PBX” or “Cloud-based PBX”. Although both provide a lower total cost of ownership (TCO) than a premise-based phone system, they are not identical. This will help you understand the differences between the two!

Understanding the Difference: Virtual vs Hosted Phone.. →

Data Sheet

Many people think that the term “Virtual PBX” is synonymous with “Hosted PBX” or “Cloud-based PBX”. Although both provide a lower total ...

HITRUST HITRUST

The HITRUST CSF is the healthcare industry’s leading security control framework. Evolve IP’s certification provides assurance that we ...

Data Sheet
Data Sheet
151 jplist-folder-All-Posts-292 jplist-folder-All-Posts-292 Data-Sheet-Data-Sheet jplist-topic-compliance jplist-topic-CSF jplist-topic-Evolve-Ip jplist-topic-HITRUST jplist-topic-HITRUST-CSF jplist-topic-security 0 223488 223488 The HITRUST CSF is the healthcare industry’s leading security control framework. Evolve IP’s certification provides assurance that we maintain, transmit, and manage PHI in a secure and continuously improving environment.

HITRUST

Data Sheet

The HITRUST CSF is the healthcare industry’s leading security control framework. Evolve IP’s certification provides assurance that we maintain, ...

Office 365 Deployment Checklist Office 365 Deployment Checklist

When you move an enterprise organization to Microsoft Office 365, it’s important to plan exactly what steps you want to take, when to ...

Data Sheet
Data Sheet
152 jplist-folder-All-Posts-292 jplist-folder-All-Posts-292 Data-Sheet-Data-Sheet jplist-topic-Checklist jplist-topic-Daas jplist-topic-DRaaS jplist-topic-Evolve-Ip jplist-topic-O365 jplist-topic-office-365 0 221310 221310 When you move an enterprise organization to Microsoft Office 365, it’s important to plan exactly what steps you want to take, when to perform them and who will perform them. This deployment checklist will help you and your organization as you plan and prepare for a migration to Office 365. Feel free to adapt this checklist to your organization’s needs.

Office 365 Deployment Checklist

Data Sheet

When you move an enterprise organization to Microsoft Office 365, it’s important to plan exactly what steps you want to take, when to perform them ...

Evolve IP Acquires Leading UK Cloud Communications.. → Evolve IP Acquires Leading UK Cloud Communications Provider.. →

Evolve IP expands global presence and distribution capabilities and deepens vertical presence in Hospitality, Automotive, Finance, and ...

Press Release
Press Release
153 jplist-folder-All-Posts-292 jplist-folder-All-Posts-292 Press-Release-Press-Release jplist-topic-acquisition jplist-topic-cloud-communications jplist-topic-Evolve-Ip jplist-topic-Thevoicefactory jplist-topic-uc jplist-topic-Ucaas jplist-topic-UK 0 219810 219810 Evolve IP expands global presence and distribution capabilities and deepens vertical presence in Hospitality, Automotive, Finance, and Legal Industries.

Evolve IP Acquires Leading UK Cloud Communications Provider.. →

Press Release

Evolve IP expands global presence and distribution capabilities and deepens vertical presence in Hospitality, Automotive, Finance, and Legal ...

eBook - Elevate Your Email eBook - Elevate Your Email

Produced by Microsoft, this eBook offers considerations for moving email from on-premises to the cloud via O365.

eBook
eBook
154 jplist-folder-All-Posts-292 jplist-folder-All-Posts-292 eBook-eBook 0 219677 219677

eBook - Elevate Your Email

eBook

Produced by Microsoft, this eBook offers considerations for moving email from on-premises to the cloud via O365.

Polycom and Yealink Comparison Matrix Polycom and Yealink Comparison Matrix

To ensure increased productivity, greater flexibility & easy collaboration, you need to choose a phone provided by the top two global ...

Data Sheet
Data Sheet
155 jplist-folder-All-Posts-292 jplist-folder-All-Posts-292 Data-Sheet-Data-Sheet jplist-topic-Evolve-Ip jplist-topic-IP-Phone-System jplist-topic-polycom jplist-topic-uc jplist-topic-Ucaas jplist-topic-unified-communications jplist-topic-Yealink 0 218844 218844 To ensure increased productivity, greater flexibility & easy collaboration, you need to choose a phone provided by the top two global leading UC phone providers: Polycom and Yealink. Use this feature comparison sheet to choose a phone that best suits your business needs & requirements.

Polycom and Yealink Comparison Matrix

Data Sheet

To ensure increased productivity, greater flexibility & easy collaboration, you need to choose a phone provided by the top two global leading UC ...

OneCloud Healthcare OneCloud Healthcare

OneCloud Healthcare provides the industry’s most secure, powerful and scalable communications and comput­ing solutions.

Data Sheet
Data Sheet
156 jplist-folder-All-Posts-292 jplist-folder-All-Posts-292 Data-Sheet-Data-Sheet jplist-topic-Business-Continuity jplist-topic-compliance jplist-topic-Evolve-Ip jplist-topic-healthcare jplist-topic-HITRUST jplist-topic-Omnichannel jplist-topic-OneCloud jplist-topic-security 0 218815 218815 OneCloud Healthcare provides the industry’s most secure, powerful and scalable communications and comput­ing solutions.

OneCloud Healthcare

Data Sheet

OneCloud Healthcare provides the industry’s most secure, powerful and scalable communications and comput­ing solutions.

DRaaS for Dummies DRaaS for Dummies

Blog Article
Blog Article
157 jplist-folder-All-Posts-292 jplist-folder-All-Posts-292 jplist-folder-Blog-293 Blog jplist-topic-disaster-recovery jplist-topic-DR jplist-topic-DRaaS jplist-topic-Evolve-Ip 0 218749 218749

DRaaS for Dummies

Blog Article

Evolve IP One Pager Evolve IP One Pager

Handy overview to describe Evolve IP and our solutions.

White Paper
White Paper
158 jplist-folder-All-Posts-292 White-Paper-White-Paper jplist-topic-Ccaas jplist-topic-Daas jplist-topic-DRaaS jplist-topic-Evolve-Ip jplist-topic-Iaas jplist-topic-network jplist-topic-solutions jplist-topic-Ucaas 0 218719 218719 Handy overview to describe Evolve IP and our solutions.

Evolve IP One Pager

White Paper

Handy overview to describe Evolve IP and our solutions.

Experience Cloud as a Strategy With Evolve IP Experience Cloud as a Strategy With Evolve IP

Experience cloud as a strategy with Evolve IP and our best-of-breed, award-winning solutions!

Video
Video
159 jplist-folder-All-Posts-292 jplist-folder-All-Posts-292 Video-Video jplist-topic-Ccaas jplist-topic-cloud-communications jplist-topic-cloud-computing jplist-topic-Daas jplist-topic-DRaaS jplist-topic-Evolve-Ip jplist-topic-Iaas jplist-topic-Strategy jplist-topic-Ucaas 0 216790 216790 Experience cloud as a strategy with Evolve IP and our best-of-breed, award-winning solutions!

Experience Cloud as a Strategy With Evolve IP

Video

Experience cloud as a strategy with Evolve IP and our best-of-breed, award-winning solutions!

The UIltimate Cloud Catalyst for AVImark and.. → The UIltimate Cloud Catalyst for AVImark and ImproMed

You already rely on AVImark and ImproMed to run your veterinary clinic. Now transform them and unleash their potential. Vetanium from ...

Data Sheet
Data Sheet
160 jplist-folder-All-Posts-292 jplist-folder-All-Posts-292 Data-Sheet-Data-Sheet jplist-topic-Ccaas jplist-topic-Daas jplist-topic-DRaaS jplist-topic-Evolve-Ip jplist-topic-Iaas jplist-topic-OneCloud jplist-topic-Ucaas jplist-topic-Vet jplist-topic-Vetanium jplist-topic-Veterinary 0 216595 216595 You already rely on AVImark and ImproMed to run your veterinary clinic. Now transform them and unleash their potential. Vetanium from Evolve IP lets you experience your AVImark or ImproMed PMS as a cloud-based service with zero maintenance, 100% data protection, and “any device, anywhere, anytime” accessibility.

The UIltimate Cloud Catalyst for AVImark and ImproMed

Data Sheet

You already rely on AVImark and ImproMed to run your veterinary clinic. Now transform them and unleash their potential. Vetanium from Evolve IP lets ...

The Ultimate Cloud Catalyst for IDEXX Cornerstone The Ultimate Cloud Catalyst for IDEXX Cornerstone

You already rely on Cornerstone to run your veterinary clinic. Now transform it and unleash its potential. Vetanium from Evolve IP lets you ...

Data Sheet
Data Sheet
161 jplist-folder-All-Posts-292 jplist-folder-All-Posts-292 Data-Sheet-Data-Sheet jplist-topic-Ccaas jplist-topic-Daas jplist-topic-DRaaS jplist-topic-Evolve-Ip jplist-topic-Iaas jplist-topic-OneCloud jplist-topic-PMS jplist-topic-Ucaas jplist-topic-Vet jplist-topic-Vetanium jplist-topic-Veterinary 0 216584 216584 You already rely on Cornerstone to run your veterinary clinic. Now transform it and unleash its potential. Vetanium from Evolve IP lets you experience your IDEXX Cornerstone PMS as a cloud-based service with zero maintenance, 100% data protection, and “any device, anywhere, anytime” accessibility.

The Ultimate Cloud Catalyst for IDEXX Cornerstone

Data Sheet

You already rely on Cornerstone to run your veterinary clinic. Now transform it and unleash its potential. Vetanium from Evolve IP lets you ...

Unifying the Contact Center Unifying the Contact Center

Understand the difference between Unified vs Overlay. Allow your agents to operate in the manner they want to operate without worrying ...

White Paper
White Paper
162 jplist-folder-All-Posts-292 White-Paper-White-Paper jplist-topic-Ccaas jplist-topic-contact-center jplist-topic-Delivery-Models jplist-topic-Evolve-Ip jplist-topic-Overlay jplist-topic-pbx jplist-topic-Unified 0 216456 216456 Understand the difference between Unified vs Overlay. Allow your agents to operate in the manner they want to operate without worrying about stumbling over the technology cracks created in an Overlay scenario. 

Unifying the Contact Center

White Paper

Understand the difference between Unified vs Overlay. Allow your agents to operate in the manner they want to operate without worrying about ...

Backup for Office 365 Backup for Office 365

Evolve IP’s cloud backup solution provides complete protection, access and control of your organization’s emails, contacts, files and ...

Data Sheet
Data Sheet
163 jplist-folder-All-Posts-292 jplist-folder-All-Posts-292 Data-Sheet-Data-Sheet jplist-topic-backup jplist-topic-Cloud-Backup jplist-topic-compliance jplist-topic-disaster-recovery jplist-topic-DRaaS jplist-topic-O365 jplist-topic-office-365 jplist-topic-security 0 215728 215728 Evolve IP’s cloud backup solution provides complete protection, access and control of your organization’s emails, contacts, files and more. By using modern Availability software, IT can leverage cloud backup and recovery to assert greater control over Office 365 access and protection.

Backup for Office 365

Data Sheet

Evolve IP’s cloud backup solution provides complete protection, access and control of your organization’s emails, contacts, files and more. By ...

Compliance in the Cloud Compliance in the Cloud

Joseph Pedano, Evolve IP’s Senior Vice President of Cloud Engineering, and head of our compliance team, answers the most pressing ...

Video
Video
164 jplist-folder-All-Posts-292 jplist-folder-All-Posts-292 Video-Video jplist-topic-cloud jplist-topic-compliance jplist-topic-CSF jplist-topic-Evolve-Ip jplist-topic-hipaa jplist-topic-HITRUST jplist-topic-security 0 213522 213522 Joseph Pedano, Evolve IP’s Senior Vice President of Cloud Engineering, and head of our compliance team, answers the most pressing questions executives have about compliance adherence and the cloud.

Compliance in the Cloud

Video

Joseph Pedano, Evolve IP’s Senior Vice President of Cloud Engineering, and head of our compliance team, answers the most pressing questions ...

Security in the Cloud Security in the Cloud

Joseph Pedano, Evolve IP’s Senior Vice President of Cloud Engineering, and head of our security and compliance group, answers the most ...

Video
Video
165 jplist-folder-All-Posts-292 jplist-folder-All-Posts-292 Video-Video jplist-topic-cloud jplist-topic-compliance jplist-topic-Evolve-Ip jplist-topic-security 0 213521 213521 Joseph Pedano, Evolve IP’s Senior Vice President of Cloud Engineering, and head of our security and compliance group, answers the most pressing questions executives have around security and the cloud.

Security in the Cloud

Video

Joseph Pedano, Evolve IP’s Senior Vice President of Cloud Engineering, and head of our security and compliance group, answers the most pressing ...

Contact Center Product Overview Contact Center Product Overview

Video
Video
166 jplist-folder-All-Posts-292 jplist-folder-All-Posts-292 Video-Video jplist-topic-CCaaS- jplist-topic-contact-center jplist-topic-Contact-SUite jplist-topic-Ecs jplist-topic-Evolve-Contact-Suite jplist-topic-product-overview 0 210920 210920

Contact Center Product Overview

Video

Moving Virtual Desktops to the Cloud Moving Virtual Desktops to the Cloud

This cloud brief will explore the reasons for changing traditional desktop computing strategies, why cloud-hosted virtual desktops and ...

White Paper
White Paper
167 jplist-folder-All-Posts-292 White-Paper-White-Paper jplist-topic-cloud jplist-topic-cloud-computing jplist-topic-Daas jplist-topic-Desktop jplist-topic-Migration jplist-topic-virtual-desktops 0 210035 210035 This cloud brief will explore the reasons for changing traditional desktop computing strategies, why cloud-hosted virtual desktops and applications are a compelling solution for many businesses, and how to leverage cloud-hosted desktops and applications for Windows migrations, mobile and seasonal workers, and for disaster recovery scenarios.

Moving Virtual Desktops to the Cloud

White Paper

This cloud brief will explore the reasons for changing traditional desktop computing strategies, why cloud-hosted virtual desktops and applications ...

How to Maximize Omnichannel for Your Call / Contact.. → How to Maximize Omnichannel for Your Call / Contact Center

This paper provides 8 tips to maximize your Omnichannel contact center and get ahead of competition.

White Paper
White Paper
168 jplist-folder-All-Posts-292 White-Paper-White-Paper jplist-topic-Call-Center jplist-topic-Ccaas jplist-topic-contact-center jplist-topic-CRM jplist-topic-Crm-Integration jplist-topic-Omnichannel 0 206151 206151 This paper provides 8 tips to maximize your Omnichannel contact center and get ahead of competition.

How to Maximize Omnichannel for Your Call / Contact Center

White Paper

This paper provides 8 tips to maximize your Omnichannel contact center and get ahead of competition.

Cloud Brief - 8 Security and Productivity Benefits.. → Cloud Brief - 8 Security and Productivity Benefits of.. →

This cloud brief explores how business owners can arm employees with productivity-enhancing file sync technology while simultaneously ...

White Paper
White Paper
169 jplist-folder-All-Posts-292 White-Paper-White-Paper jplist-topic-Evolve-SYNC jplist-topic-File-Sync jplist-topic-security 0 204092 204092 This cloud brief explores how business owners can arm employees with productivity-enhancing file sync technology while simultaneously safeguarding sensitive information. Business-grade file sync solutions put an end to “file anarchy” in the workplace and allow businesses to implement sensible security policies that prohibit the use of consumer-grade sync services in the workplace.

Cloud Brief - 8 Security and Productivity Benefits of.. →

White Paper

This cloud brief explores how business owners can arm employees with productivity-enhancing file sync technology while simultaneously safeguarding ...

2018 Survey on Disaster Recovery Technologies,.. → 2018 Survey on Disaster Recovery Technologies,.. →

This past November nearly 1,000 prospects took part in our 2018 Survey on Disaster Recovery Technologies, Implementations and Incidents. ...

White Paper
White Paper
170 jplist-folder-All-Posts-292 White-Paper-White-Paper jplist-topic-cloud jplist-topic-compliance jplist-topic-disaster-recovery jplist-topic-DRaaS jplist-topic-Survey 0 204009 204009 This past November nearly 1,000 prospects took part in our 2018 Survey on Disaster Recovery Technologies, Implementations and Incidents. The results can be found within this document!

2018 Survey on Disaster Recovery Technologies,.. →

White Paper

This past November nearly 1,000 prospects took part in our 2018 Survey on Disaster Recovery Technologies, Implementations and Incidents. The results ...

Ameriflex Turns to Evolve IP for Advanced Hosted /.. → Ameriflex Turns to Evolve IP for Advanced Hosted / Cloud.. →

Ameriflex has dramatically (and quantifiably) improved their call center results. See how queue callback, business intelligence and ...

Video
Video
171 jplist-folder-All-Posts-292 jplist-folder-All-Posts-292 Video-Video jplist-topic-Ameriflex jplist-topic-Business-Intelligence jplist-topic-Call-Center jplist-topic-Ccaas jplist-topic-healthcare jplist-topic-Qos 0 198797 198797 Ameriflex has dramatically (and quantifiably) improved their call center results. See how queue callback, business intelligence and unparalleled quality of service (QoS) - all hallmarks of Evolve IP’s cloud-based Contact Center as a Service (CCaaS) – are improving their customers’ experience.

Ameriflex Turns to Evolve IP for Advanced Hosted / Cloud.. →

Video

Ameriflex has dramatically (and quantifiably) improved their call center results. See how queue callback, business intelligence and unparalleled ...

Video: Scott Kinka Pitches Evolve IP’s Value.. → Video: Scott Kinka Pitches Evolve IP’s Value Proposition.. →

Recorded Session
Recorded Session
172 jplist-folder-All-Posts-292 Recorded-Session-Recorded-Session jplist-topic-Ccaas jplist-topic-Core-Values jplist-topic-Daas jplist-topic-One-Cloud jplist-topic-OneCloud jplist-topic-Ucaas 0 195579 195579

Video: Scott Kinka Pitches Evolve IP’s Value Proposition.. →

Recorded Session

Cloud Web Security Cloud Web Security

Mitigate web threats with comprehensive, cloud-delivered web security.

Benefits at a glance: Fully integrated web security, application control, management and reportingPowered by Talos Threat Intelligence for ...

Data Sheet
Data Sheet
173 jplist-folder-All-Posts-292 jplist-folder-All-Posts-292 Data-Sheet-Data-Sheet jplist-topic-cisco jplist-topic-compliance jplist-topic-disaster-recovery jplist-topic-DRaaS jplist-topic-Talos jplist-topic-Web-Security 0 194956 194956 Benefits at a glance: Fully integrated web security, application control, management and reportingPowered by Talos Threat Intelligence for comprehensive zero-day threat protectionNear-real-time web protection, plus granular application visibility and control.Zero-day defense through heuristics engines, signatures, and moreAnalysis of more than 100 TB of security intelligence and 13 billion web requests daily to detect and mitigate threatsGranular visibility and control of more than 150,000 applications and micro-applicationsSimplified integration with Cisco AnyConnect Secure Mobility ClientScalable to accommodate from 25 to more than 10,000 users

Cloud Web Security

Data Sheet

Benefits at a glance: Fully integrated web security, application control, management and reportingPowered by Talos Threat Intelligence for ...

Email Vulnerability in Healthcare Email Vulnerability in Healthcare

Evolve IP Study

Exposing the common vulnerabilities that drive ransomware and make off-site disaster recovery essential The potential for monetary loss is ...

White Paper
White Paper
174 jplist-folder-All-Posts-292 White-Paper-White-Paper 0 194585 194585 Exposing the common vulnerabilities that drive ransomware and make off-site disaster recovery essential The potential for monetary loss is significantControlling human behavior is the underlying challengeThe need for data backups and disaster recovery is clear

Email Vulnerability in Healthcare

White Paper

Exposing the common vulnerabilities that drive ransomware and make off-site disaster recovery essential The potential for monetary loss is ...

Cloud IVR Cloud IVR

Evolve IP’s Interactive Voice Response (IVR) reduces cost per call while dramatically increasing productivity and improving customer ...

Data Sheet
Data Sheet
175 jplist-folder-All-Posts-292 jplist-folder-All-Posts-292 Data-Sheet-Data-Sheet jplist-topic-Call-Center jplist-topic-contact-center jplist-topic-IVR jplist-topic-Productivity 0 193003 193003 Evolve IP’s Interactive Voice Response (IVR) reduces cost per call while dramatically increasing productivity and improving customer service. Simple to design and even easier for callers to use, the Cloud IVR is delivered through easily customized pre-built scripts that deliver the exact call flows and features you need.

Cloud IVR

Data Sheet

Evolve IP’s Interactive Voice Response (IVR) reduces cost per call while dramatically increasing productivity and improving customer service. ...

Alert Logic Alert Logic

Log Manager and Log Review

Log management is an essential infrastructure management best practice, and is necessary for achieving compliance. Log management is ...

Data Sheet
Data Sheet
176 jplist-folder-All-Posts-292 jplist-folder-All-Posts-292 Data-Sheet-Data-Sheet jplist-topic-Alert-Logic jplist-topic-AlertLogic jplist-topic-compliance jplist-topic-data-center jplist-topic-reporting jplist-topic-security 0 180673 180673 Log management is an essential infrastructure management best practice, and is necessary for achieving compliance. Log management is becoming more complex as organizations transition from on premises data centers to cloud environments. Businesses need an approach to log management that delivers deep insight into their security and compliance posture without the headache of bringing yet another product in-house.

Alert Logic

Data Sheet

Log management is an essential infrastructure management best practice, and is necessary for achieving compliance. Log management is becoming more ...

Evolve IP Battlecard Evolve IP Battlecard

Evolve IP Battlecard

The Evolve IP Battlecard provides example questions for UCaaS and Compute opportunities, summarizes the cloud solutions that Evolve IP ...

Battle Card
Battle Card
177 jplist-folder-All-Posts-292 jplist-folder-All-Posts-292 Battle-Card-Battle-Card jplist-topic-Battlecard-Provides-A-Summary-Of-Evolve-IP jplist-topic-Cloud-Solutions jplist-topic-Example-Questions-For-UCaaS-And-Compute jplist-topic-Use-Case-Example 0 172502 172502 The Evolve IP Battlecard provides example questions for UCaaS and Compute opportunities, summarizes the cloud solutions that Evolve IP provides, gives a real-life use case example.

Evolve IP Battlecard

Battle Card

The Evolve IP Battlecard provides example questions for UCaaS and Compute opportunities, summarizes the cloud solutions that Evolve IP provides, ...

UCaaS UCaaS

VoIP Hosted Phone Solutions, Hosted PBX

This Data Sheet provides organizations with information on why choose an Evolve IP Hosted PBX.

Data Sheet
Data Sheet
178 jplist-folder-All-Posts-292 Data-Sheet-Data-Sheet jplist-topic-hosted-pbx jplist-topic-voip 0 165725 165725 This Data Sheet provides organizations with information on why choose an Evolve IP Hosted PBX. 

UCaaS

Data Sheet

This Data Sheet provides organizations with information on why choose an Evolve IP Hosted PBX.

DaaS Data Sheet DaaS Data Sheet

Desktop-as-a-Service

This Data Sheet describes why organizations need a robust, secure and affordable solution that will accommodate shrinking IT budgets and ...

Data Sheet
Data Sheet
179 jplist-folder-All-Posts-292 jplist-folder-All-Posts-292 Data-Sheet-Data-Sheet jplist-topic-Daas jplist-topic-Desk-Top-As-A-Service jplist-topic-Vdi 0 165726 165726 This Data Sheet describes why organizations need a robust, secure and affordable solution that will accommodate shrinking IT budgets and divers end-user needs. 

DaaS Data Sheet

Data Sheet

This Data Sheet describes why organizations need a robust, secure and affordable solution that will accommodate shrinking IT budgets and divers ...

DRaaS DRaaS

Disaster Recovery as a Service

Description of wWhy the Evolve IP DRaaS Suite of solutions?

Data Sheet
Data Sheet
180 jplist-folder-All-Posts-292 Data-Sheet-Data-Sheet jplist-topic-Business-Continuity jplist-topic-disaster-recovery jplist-topic-Storage-In-The-Cloud 0 165711 165711 Description of wWhy the Evolve IP DRaaS Suite of solutions? 

DRaaS

Data Sheet

Description of wWhy the Evolve IP DRaaS Suite of solutions?

DRaaS for Ransomware Recovery and Data Protection DRaaS for Ransomware Recovery and Data Protection

This white paper outlines the current cyber-threat landscape and explains how secure-cloud solutions like Evolve IP’s Prem Extend ...

White Paper
White Paper
181 jplist-folder-All-Posts-292 White-Paper-White-Paper jplist-topic-Business-Continuity jplist-topic-Cyber-Attacks jplist-topic-disaster-recovery jplist-topic-DRaaS jplist-topic-Managed-Recovery 0 162313 162313

DRaaS for Ransomware Recovery and Data Protection

White Paper

This white paper outlines the current cyber-threat landscape and explains how secure-cloud solutions like Evolve IP’s Prem Extend Disaster Recovery ...

Improve Customer Experience KPIs and Reduce Costs.. → Improve Customer Experience KPIs and Reduce Costs through.. →

HOP Energy

Business Situation: HOP Energy struggled to meet Service Level Agreement KPIs for answering calls, and was challenged by staffing issues. A ...

Case Study
Case Study
182 jplist-folder-All-Posts-292 jplist-folder-All-Posts-292 Case-Study-Case-Study jplist-topic-contact-center jplist-topic-Monet-Software jplist-topic-Ucaas jplist-topic-unified-communications jplist-topic-WFH jplist-topic-Workforce-Management 0 162292 162292 Business Situation: HOP Energy struggled to meet Service Level Agreement KPIs for answering calls, and was challenged by staffing issues. A unified communications solution and workforce management suite were required to improve customer experiences and reduce costs. Solution: The Evolve IP unified communication solution provided visibility and reporting with sophisticated call recoding capabilities. Coupled with the Monet WFM solution, HOP Energy gained measurable improvements for both customers and for HOP Energy’s bottom line.

Improve Customer Experience KPIs and Reduce Costs through.. →

Case Study

Business Situation: HOP Energy struggled to meet Service Level Agreement KPIs for answering calls, and was challenged by staffing issues. A unified ...

Understanding Compliance in the Cloud Understanding Compliance in the Cloud

While many CSPs claim their cloud infrastructure is compliant, it’s important to take a closer look. There are various third-party ...

White Paper
White Paper
183 jplist-folder-All-Posts-292 jplist-folder-White-Papers-13169 jplist-folder-All-Posts-292 White-Paper-White-Paper jplist-topic-compliance jplist-topic-FFIEC jplist-topic-hipaa jplist-topic-HITECH jplist-topic-ITAR jplist-topic-PCI 0 162245 162245 While many CSPs claim their cloud infrastructure is compliant, it’s important to take a closer look. There are various third-party certifiers, as well as agencies and industry groups that offer best practices and guidelines. While each of the various security standards involve a mix of requirements in order to achieve certification, some security mechanisms remain constant regardless of the standard. A closer look at each of the standards, the challenges they present and the questions to ask, will help determine which CSP may best meet your particular compliance needs. This is an excellent cloud brief for organizations interested in leveraging cloud services while securing data and meeting critical compliance standards.

Understanding Compliance in the Cloud

White Paper

While many CSPs claim their cloud infrastructure is compliant, it’s important to take a closer look. There are various third-party certifiers, as ...

Unified Communications as a Strategy…not a Service Unified Communications as a Strategy…not a Service

Enterprise Unified Communication and Business Collaboration

Being ‘out of office’, ‘on the road’ or ‘working remotely’ is no longer a viable reason to miss a call. Most businesses, ...

White Paper
White Paper
184 jplist-folder-All-Posts-292 White-Paper-White-Paper jplist-topic-Ucaas jplist-topic-unified-communications 0 156304 156304

Unified Communications as a Strategy…not a Service

White Paper

Being ‘out of office’, ‘on the road’ or ‘working remotely’ is no longer a viable reason to miss a call. Most businesses, including ...

Queue Callback Queue Callback

Improve metrics. Reduce costs. Value customer time.

Queue Callback enables you to optimize your customer experience by offering callers the ability to request a callback based on your call ...

Data Sheet
Data Sheet
185 jplist-folder-All-Posts-292 jplist-folder-All-Posts-292 Data-Sheet-Data-Sheet jplist-topic-Agents jplist-topic-Call-Center jplist-topic-contact-center 0 138566 138566 Queue Callback enables you to optimize your customer experience by offering callers the ability to request a callback based on your call center conditions. When your call center is in jeopardy, the Queue Callback jumps in to wow your customer by calling them back when an agent is available.BenefitsImprove customer satisfaction by being considerate of your caller’s time and offer them a choice to receive a call back from an agentReduce abandoned callsReduce inbound toll charges since the caller is not waiting in queueHandle spikes in call volume by utilizing technology instead of adding more agents

Queue Callback

Data Sheet

Queue Callback enables you to optimize your customer experience by offering callers the ability to request a callback based on your call center ...

EvolveIP Provider Highlights EvolveIP Provider Highlights

Provider Highlights
Provider Highlights
186 jplist-folder-All-Posts-292 jplist-folder-All-Posts-292 Provider-Highlights-Provider-Highlights jplist-topic-cloud jplist-topic-Evolveip 0 129695 129695

EvolveIP Provider Highlights

Provider Highlights

8 Customer Service Tips from Contact Center Experts 8 Customer Service Tips from Contact Center Experts

Customer service is a big competitive differentiator for your brand. Make sure your Contact Center offers the best customer experience it ...

Blog Article
Blog Article
187 jplist-folder-All-Posts-292 jplist-folder-Blog-293 Blog jplist-topic-Call-Center jplist-topic-Ccaas jplist-topic-cloud-communications jplist-topic-contact-center jplist-topic-Customer-Service jplist-topic-Evolve-Ip jplist-topic-Tips 0 291612 291612 Customer service is a big competitive differentiator for your brand. Make sure your Contact Center offers the best customer experience it can. Here are 8 tips. 

8 Customer Service Tips from Contact Center Experts

Blog Article

Customer service is a big competitive differentiator for your brand. Make sure your Contact Center offers the best customer experience it can. Here ...

Benefits of Unified Communications Technology Benefits of Unified Communications Technology

Unified Communications technology improves productivity, reduce costs, enhance customer service and increase revenue. Learn more about the ...

Blog Article
Blog Article
188 jplist-folder-All-Posts-292 jplist-folder-Blog-293 Blog jplist-topic-cloud-communications jplist-topic-Evolve-Ip jplist-topic-uc jplist-topic-Ucaas jplist-topic-unified-communications 0 291633 291633 Unified Communications technology improves productivity, reduce costs, enhance customer service and increase revenue. Learn more about the benefits of UC.

Benefits of Unified Communications Technology

Blog Article

Unified Communications technology improves productivity, reduce costs, enhance customer service and increase revenue. Learn more about the benefits ...

What'd the Difference between Auto Attendant and.. → What'd the Difference between Auto Attendant and IVR?

Find out more about the difference between Auto Attendant and Interactive Voice Response (IVR).

Blog Article
Blog Article