Evolve IP

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Work From Home Checklist for Contact Center Professionals

According to Gartner, 40% of workers spend their time working remotely and by 2021, organizations will encourage 40% more workers to work ...

Data Sheet
Data Sheet
Apria Healthcare

Evolve IP provides Apria Healthcare, America's leading provider of integrated home healthcare products and services, with disaster ...

Case Study
Case Study
10 Steps to Prepare for Virtualization/Movement to the Cloud

When you are shifting to a Cloud-sourced infrastructure model, there are several things you need to consider and do in preparation. Find ...

Blog Article
Blog Article
Evolve IP Expands Licensing for Equinox Protector Solution

Leading business assurance solutions provider Equinox Information Systems reports today that Evolve IP, The Cloud Strategy Company™, ...

Press Release
Press Release
IVR: A Basic Guide to Interactive Voice Response Systems

Most large companies use Interactive Voice Response (IVR) systems today for call management, however an IVR system is ideal for any size ...

Blog Article
Blog Article
Blog Article
4 Reasons Why it is Critical for ACD and CRM to Work Together

In today's world where organizations are fiercely fighting to provide great customer satisfaction, linkage between ACD and CRM is ...

Blog Article
Blog Article
Security Benefits of DaaS

Find out how DaaS can help you enhance security and compliance, maintain control and privacy, and eliminate "Shadow IT".

Blog Article
Blog Article
Network Virtualization and Job Security

It's time to move out of the hardwired past and into the era of the virtualized network. This blog explains why you should care about ...

Blog Article
Blog Article
OneCloud Financial Services

A Foundation for Financial Services Success

Data Sheet
Data Sheet
2018 Cloud Adoption Survey Key Findings

Starting in 2012, Evolve IP began surveying IT pros and C-level executives in North America on cloud adoption. Instead of relying on small ...

Brochure
Brochure
Skype Communicator

Evolve IP's Skype Communicator improves the unified communication experience for Microsoft Office 365 users by providing enterprise-grade ...

Data Sheet
Data Sheet
Provider Highlights
Executives and IT Professionals Reveal Preference for the Cloud over On-Premises Data Centers for Data Security

5th Annual Cloud Adoption Survey by Evolve IP® Reveals New Findings, Including IT Managers’ Confidence in the Cloud at Highest Recorded ...

Press Release
Press Release
M24 Seven Confirms Strategic Partnership in the United Kingdom with thevoicefactory - an Evolve IP Company

M24Seven, one of the United Kingdom’s fastest-growing connectivity and internet infrastructure providers, has reconfirmed their strategic ...

Press Release
Press Release
Evolve Cares - Junior Achievement 2018

The Junior Achievement Company Program had another successful year at Evolve IP. Over the course of six months, students have worked ...

Video
Video
Video
Video
Video
Video
Video
Video
Evolve Cares - MANNA

On April 24th, the Evolve Cares team visited the MANNA Kitchen in Philadelphia. MANNA clients receive 3 meals a day, 7 days a week, all ...

Video
Video
Call Center Etiquette

The call center is your enterprise’s lifeblood. Providing a positive customer contact experience is critical to your business success. ...

Blog Article
Blog Article
How to Prepare for an IT Disaster

While 100% prevention of an IT disaster is impossible, there are several ways you can ensure the business impact is minimal. How? Cloud ...

Blog Article
Blog Article
How Well Do You Know Your Tech Influencers?

This Tech Quiz will test how much you know about technology influencers. Do you think you have what it takes to ace the quiz?

Blog Article
Blog Article
Evolve IP Cloud Scholarship

Evolve IP’s annual Cloud Scholarship is designed to help students who are studying for a career in technology or computer sciences. The ...

Blog Article
Blog Article
eBook: How Office 365 Supports Remote Workers

This eBook describes 6 types of remote workers, how to evaluate their technical needs and to assess how Office 365 can help enhance and ...

E-book
E-book
9 Ways to Help You Improve First Call Resolution

First call resolution (FCR) is one of the most critical metrics call center managers should monitor. Getting a customer’s issue resolved ...

Blog Article
Blog Article
Disaster Recovery Checklist

This document provides suggestions for executives to evaluate their current disaster avoidance plans or, should a plan not exist, provide ...

Data Sheet
Data Sheet
Disaster Recovery Cheat Sheet

Disasters can happen at any time, so it’s essential to develop a comprehensive plan that protects your company’s data from multiple ...

Data Sheet
Data Sheet
Mobile Device Management (MDM)

Evolve IP’s Mobile Device Management (MDM) simplifies mobility for organizations while empowering end users. With MDM, organizations can ...

Data Sheet
Data Sheet
2018 Top Technology Employers

The Philadelphia Business Journal named Evolve IP as one of the region’s Top 10 Technology Employers! Check it out here!

Press Release
Press Release
What is DaaS

This article will answer the what is DaaS question and discuss its many advantages.

Blog Article
Blog Article
Executive Primer on Disaster Recovery and Business Continuity

This cloud brief explores the causes, frequencies and costs of downtime, the essential elements of Disaster Recovery and Business ...

Data Sheet
Data Sheet
Understanding the Difference: Virtual vs Hosted Phone Systems

Many people think that the term “Virtual PBX” is synonymous with “Hosted PBX” or “Cloud-based PBX”. Although both provide a ...

Data Sheet
Data Sheet
HITRUST

The HITRUST CSF is the healthcare industry’s leading security control framework. Evolve IP’s certification provides assurance that we ...

Data Sheet
Data Sheet
What is First Call Resolution

First call resolution has a significant impact on customer satisfaction. People value efficient service very highly in their rating of a ...

Blog Article
Blog Article
Great Places to Work Around the Main Line

Main Line Today highlights Evolve IP as one of the 14 great places to work around the Main Line!

Press Release
Press Release
Office 365 Deployment Checklist

When you move an enterprise organization to Microsoft Office 365, it’s important to plan exactly what steps you want to take, when to ...

Data Sheet
Data Sheet
Evolve IP Acquires Leading UK Cloud Communications Provider thevoicefactory Ltd.

Evolve IP expands global presence and distribution capabilities and deepens vertical presence in Hospitality, Automotive, Finance, and ...

Press Release
Press Release
eBook - Elevate Your Email

Produced by Microsoft, this eBook offers considerations for moving email from on-premises to the cloud via O365.

E-book
E-book
Evolve IP and Junior Achievement Honored by the Philadelphia Business Journal

Joint Efforts between Philadelphia’s Leading Cloud Strategy Company and Student Mentoring Organization Recognized with the 2018 Faces of ...

Press Release
Press Release
What is IVR and 7 Benefits of Using It

This blog explains Interactive Voice Response (IVR) and the 7 benefits of using it.

Blog Article
Blog Article
Polycom and Yealink Comparison Matrix

To ensure increased productivity, greater flexibility & easy collaboration, you need to choose a phone provided by the top two global ...

Data Sheet
Data Sheet
Credit Union Top Technology Trends

This blog lists the Top Technology Trends amongst Credit Unions.

Blog Article
Blog Article
DaaS Mythbusters

This blog exposes—and debunks—the top 11 DaaS myths, which range from supposed cost, user experience and security issues, to ...

Blog Article
Blog Article
OneCloud Healthcare

OneCloud Healthcare provides the industry’s most secure, powerful and scalable communications and comput­ing solutions.

Data Sheet
Data Sheet
DRaaS for Dummies

Blog Article
Blog Article
Call Center KPIs to Track Success

Measuring the efficiency of a call center is critical for success. It is difficult to assess this without having a handle on how satisfied ...

Blog Article
Blog Article
Evolve IP One Pager

Handy overview to describe Evolve IP and our solutions.

White Paper
White Paper
5 Ways a Cloud Email Service Saves You Time

Email continues to be one of the most popular communication methods for businesses, and that’s not going to change anytime soon. With ...

Blog Article
Blog Article
Evolve IP Named A Top Global Contact Center Provider By Enterprise Services Outlook Magazine

Evolve IP has been named one of the top 10 global contact center providers by Enterprise Services Outlook Magazine. The company was ...

Press Release
Press Release
Experience Cloud as a Strategy With Evolve IP

Experience cloud as a strategy with Evolve IP and our best-of-breed, award-winning solutions!

Video
Video
The UIltimate Cloud Catalyst for AVImark and ImproMed

You already rely on AVImark and ImproMed to run your veterinary clinic. Now transform them and unleash their potential. Vetanium from ...

Data Sheet
Data Sheet
The Ultimate Cloud Catalyst for IDEXX Cornerstone

You already rely on Cornerstone to run your veterinary clinic. Now transform it and unleash its potential. Vetanium from Evolve IP lets you ...

Data Sheet
Data Sheet
Unifying the Contact Center

Understand the difference between Unified vs Overlay. Allow your agents to operate in the manner they want to operate without worrying ...

White Paper
White Paper
The Complete Guide to Call Center Key Performance Indicators

Anyone working in a call center knows how critical they are to a successful organization. However, many companies don’t know how to ...

Blog Article
Blog Article
Computer Telephony Integration Software for Call Centers

Integrated Cloud Call Center Software That Drives Improved Customer Engagement and Experience.

Blog Article
Blog Article
Backup for Office 365

Evolve IP’s cloud backup solution provides complete protection, access and control of your organization’s emails, contacts, files and ...

Data Sheet
Data Sheet
Managed Office 365

Getting the most out of your Office 365 investment is critical to your overall business strategy. Evolve IP can not only deliver you the ...

Data Sheet
Data Sheet
Compliance in the Cloud

Joseph Pedano, Evolve IP’s Senior Vice President of Cloud Engineering, and head of our compliance team, answers the most pressing ...

Video
Video
Security in the Cloud

Joseph Pedano, Evolve IP’s Senior Vice President of Cloud Engineering, and head of our security and compliance group, answers the most ...

Video
Video
Evolve IP's Gary Coben Recognized as 2018 CRN Channel Chief

Evolve IP announced today that CRN, a brand of The Channel Company, has named Senior Vice President of Channel Services, Gary Coben, to its ...

Press Release
Press Release
Blog Article
OneCloud Veterinary

When you’re acquiring or managing multiple veterinary clinics, you don’t have time to battle with disparate practice management ...

White Paper
White Paper
OneCloud for Credit Unions

When managing multiple credit union branches, there’s no time to battle with aging communications technology, disparate hardware, and ...

White Paper
White Paper
Serious Considerations: Replacing Your Company's Phone System

If you’re reading this brief you’ve likely got a phone system that’s outdated or under-performing. Evolve IP has worked with ...

White Paper
White Paper
Cloud Adoption is Blowing Up. But Beware, the Dangers of Cloud Sprawl are Lurking

Evolve IP's CTO Scott Kinka explains several ways to implement to prepare for and avoid cloud sprawl.

Blog Article
Blog Article
TelecomReseller Recognizes Evolve IP in Gartner's Market Guide for Midmarket UCaaS

TelecomReseller interviews our very own Scott Kinka to talk more about Gartner’s recognition of Evolve IP in their Market Guide for ...

Article
Article
Evolve IP Noted as one of the "Best Cloud Computing Companies To Work For In 2018" by Forbes Magazine

Evolve IP today announced that it has been listed as one of the "Best Cloud Computing Companies To Work For in 2018" by Forbes Magazine for ...

Press Release
Press Release
Video
Moving Virtual Desktops to the Cloud

This cloud brief will explore the reasons for changing traditional desktop computing strategies, why cloud-hosted virtual desktops and ...

White Paper
White Paper
Using DaaS to Create the Ideal Desktop Experience Without a PC

This cloud brief will explore the ways in which cloud-hosted virtual desktops and applications can be a great way to give users the ...

White Paper
White Paper
Evolve IP and Yealink Partner to provide Unified Communications (UCaaS) Capabilities on a Global Scale

Leading Cloud Strategy Provider Increases Geographic Footprint with Global Leader in Business Communications Devices.

Press Release
Press Release
Majority of North American Companies Exhibit Risky Disaster Recovery Behaviors: Evolve IP Biennial Survey Reports

Seven in Ten Disaster Recovery Plans Incomplete; Less Than Half of Companies Tested DR Plans in the Last Year; Cyber Attacks Fastest ...

Press Release
Press Release
Blog Article
Credit Union Haiku: With the Cloud, Financial Services Solutions are Simple

For cutting-edge communication and computing solutions, Evolve IP’s OneCloud Financial makes members smile. Aspects of the story are ...

Blog Article
Blog Article
How to Maximize Omnichannel for Your Call / Contact Center

This paper provides 8 tips to maximize your Omnichannel contact center and get ahead of competition.

White Paper
White Paper
Blog Article
Blog Article
Evolve IP 2018 Partner Playbook!

To download your copy of our 2018 Partner Playbook, please log into the Evolve IP Partner Portal .

Quick Link
Cloud Brief - The Three Challenges of Healthcare Data Security

This white paper outlines the state of security practices in healthcare organizations, common healthcare security setbacks, and potential ...

White Paper
White Paper
Cloud Brief - 8 Security and Productivity Benefits of Business-grade File Sync Technology

This cloud brief explores how business owners can arm employees with productivity-enhancing file sync technology while simultaneously ...

White Paper
White Paper
Blog Article
2018 Survey on Disaster Recovery Technologies, Implementations and Incidents

This past November nearly 1,000 prospects took part in our 2018 Survey on Disaster Recovery Technologies, Implementations and Incidents. ...

White Paper
White Paper
Evolve IP Case Study: CCI Health & Wellness

CCI Health & Wellness Services required a better solution to handle a high volume of inbound calls to its 12 healthcare facilities across ...

Video
Video
Evolve SYNC - Protect Corporate Data with Business-Grade File-Sharing

File sync-and-share technology has made it possible for employees to access and share files from virtually anywhere. As much as ...

Video
Video
Counseling Hotline and Website for Mudslide / Fire Victims Launches

Contact Center Connects Santa Barbara Victims and Families with Nationwide Team of Volunteer Counselors

Press Release
Press Release
Evolve IP Recognized in Gartner's Market Guide for Midmarket Unified Communications as a Service, North America

Evolve IP, The Cloud Strategy Company™, today announced that the company was recognized in Gartner’s Market Guide for Midmarket ...

Press Release
Press Release
Evolve IP - New 2018 Partner Incentive Program

Make more money than ever from Evolve IP's aggressive new incentives released for 2018!

SPIFF
SPIFF
Evolve IP Achieves HITRUST CSF Certification

Becomes First Cloud Solutions Provider to Offer a HITRUST CSF Certified Environment for Both Communications and Computing Services

Press Release
Press Release
Evolve IP Case Study: Junior Achievement

Junior Achievement educational services organization improves efficiency by replacing its outdated phone system with the Evolve IP HPBX ...

Video
Video
Ameriflex Turns to Evolve IP for Advanced Hosted / Cloud Call Center Features

Ameriflex has dramatically (and quantifiably) improved their call center results. See how queue callback, business intelligence and ...

Video
Video
Evolve IP Case Study: Halfpenny Technologies

Halfpenny Technologies Inc. (HTI), a leading digital health provider, has hosted their private client and patient data securely on Evolve ...

Video
Video
Channel Training – Evolve Contact Suite (2017 Gartner’s Magic Quadrant)

Come learn about Evolve IP's newest CCaaS product offering - The Evolve Contact Suite that received coverage in last month's Gartner's ...

Video
Video
Credit Union 1 Improves Member Experience and Increases ROI with The Evolve IP OneCloud

Long-Term Partnership Compounds IT Investment with Decreased Costs, Improved Member Services and Greater Efficiencies for Multi-Branch Financial Institution

Press Release
Press Release
7 Security Risks of Consumer-Grade File Sync Services

Consumer-grade file sync solutions (i.e. Dropbox, Box, and Google Drive) pose many challenges to businesses executives concerned about the ...

Blog Article
Blog Article
File Server Enablement

Half of your employees love the file server, since it is fast, easy, and centralizes all work files in a single location on the network at ...

Blog Article
Blog Article
Selecting a Cloud Computing Services Partner: Considerations for Cloud Success (Part 2)

As explained in Part 1 of this 2-part blog, cloud-based services implementations work best when companies view the cloud as a strategy ...

Blog Article
Blog Article
Selecting a Cloud Computing Services Partner: Considerations for Cloud Success (Part 1)

Companies of all sizes are turning to cloud computing services as they seek great efficiencies and flexibility for their business. Since ...

Blog Article
Blog Article
Tape vs Disk vs Cloud: A Cloud Comparison of Data Backup Options

Business continuity plans are a must in today’s environment, where even a few hours of downtime could be very costly in lost revenue. ...

Blog Article
Blog Article
Recorded Session
Cloud Connect

As enterprise applications are migrating to the cloud, customers are demanding more bandwidth and guaranteed quality of service. With the ...

Data Sheet
Data Sheet
Cloud Web Security

Mitigate web threats with comprehensive, cloud-delivered web security.

Data Sheet
Data Sheet
Email Vulnerability in Healthcare

Evolve IP Study

White Paper
White Paper
Cloud IVR

Evolve IP’s Interactive Voice Response (IVR) reduces cost per call while dramatically increasing productivity and improving customer ...

Data Sheet
Data Sheet
Skype For Business

How important is Enterprise Quality of Service (QoS) to your organization?

Data Sheet
Data Sheet
Evolve IP Honored with 2017 Cloud Computing Security Excellence Award

Evolve IP, The Cloud Strategy Company™, announced today that TMC, a global, integrated media company, has named The Evolve IP ...

Press Release
Press Release
Evolve SYNC

File sync and share technology has made it possible for employees to access and share files from virtually anywhere. As much as file ...

Data Sheet
Data Sheet
8 Security and Productivity Benefits of Business-grade File Sync Technology

This cloud brief explores how business owners can arm employees with productivity-enhancing file sync technology while simultaneously ...

White Paper
White Paper
Achieving HIPAA Compliance

The Evolve IP Compliance Cloud

White Paper
White Paper
Halfpenny Technologies

​Healthcare leader leverages Evolve IP’s HIPAA-compliant cloud and Nimble Storage for security and growth.

Case Study
Case Study
Alert Logic

Log Manager and Log Review

Data Sheet
Data Sheet
Evolve IP Named in Gartner's 2017 Magic Quadrant for Contact Center as a Service, North America

WAYNE, Pa. October 30, 2017 - Evolve IP, The Cloud Strategy Company™, today announced that Gartner has named it to the 2017 Magic ...

Press Release
Press Release
Some sensible commentary on the Cisco / Broadsoft Marriage

Scott Kinka, CTO of Evolve IP, gives his thoughts around the hyperbole and commentary coming from the news of Cisco acquiring Broadsoft.

Blog Article
Blog Article
Mimecast Unified Email Management (UEM)

BENEFITS AT A GLANCE Uninterrupted access to live and historical email Anywhere web access to email and calendar information ...

Data Sheet
Data Sheet
CRM Integration

Powered by Tenfold

Data Sheet
Data Sheet
Evolve IP Battlecard

Evolve IP Battlecard

Battle Card
Battle Card
UCaaS

VoIP Hosted Phone Solutions, Hosted PBX

Data Sheet
Data Sheet
DaaS Data Sheet

Desktop-as-a-Service

Data Sheet
Data Sheet
Evolve SYNC

Enterprise-Grade File Sync and Share

Data Sheet
Data Sheet
DRaaS

Disaster Recovery as a Service

Data Sheet
Data Sheet
DRaaS for Ransomware Recovery and Data Protection

This white paper outlines the current cyber-threat landscape and explains how secure-cloud solutions like Evolve IP’s Prem Extend ...

White Paper
White Paper
Case Study
Understanding Compliance in the Cloud

While many CSPs claim their cloud infrastructure is compliant, it’s important to take a closer look. There are various third-party ...

White Paper
White Paper
Unified Communications as a Strategy…not a Service

Enterprise Unified Communication and Business Collaboration

White Paper
White Paper
2017 Contact Center Trends

Evolve IP - Annual Survey

Research Report
Research Report
Achieving PCI Compliance

The Evolve IP Compliance Cloud

White Paper
White Paper
Managed Office 365

Getting the most out of your Office 365 investment is critical to your customer's overall business strategy. Evolve IP can not only deliver ...

Data Sheet
Data Sheet
The Evolve Contact Suite

Powerful real-time control and visibility

Data Sheet
Data Sheet
Evolve IP Announces the Global Evolved Office (GEO)

The Cloud Services Company™ Continues Global Expansion With New Product Offering and Support and Development Office

Press Release
Press Release
Evolve IP Awarded With 2017 Unified Communications Product of the Year

Integrated Business Collaboration Services and IP Phone System Honored for Exceptional Innovation

Press Release
Press Release
Queue Callback

Improve metrics. Reduce costs. Value customer time.

Data Sheet
Data Sheet
2017 Cloud Adoption Survey

Evolve IP Annual Survey

White Paper
White Paper
EvolveIP Provider Highlights

Provider Highlights
Provider Highlights

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